The Parsonage Reviews Summary

Customer Service

Pros:

• "Greeted with warm smiles and excellent customer service."
• "Leanne and her team are ace, friendly and attentive."
• "The impression on the place was that it was clean and polite and attentive staff."
• "Leanne has made us feel so welcome from the moment we walked in."
• "The staff are always very friendly and a special mention to Josh, always smiling and welcoming!"
• "Absolutely loved parsonage! Rang on a Wednesday night to seat 23 people nothing was too much! Leanne was amazing."
• "I have been twice recently with different members of my family, lunch and breakfast. Both times the food was tasty and delivered promptly and with a smile."
• "Thank you for your service and support given to hold my late dad's wake at your premises. Absolutely fabulous service, staff friendly."

Cons:

• "Been quite a few times now and quite often items that should be on your plate are missing."
• "The pub itself was unclean, with dirty tables, lots of tables had plates from the previous customers and the place felt cold."
• "Service was very poor apart from the supervisor who showed excellent customer service skills."
• "Absolutely shocking food. This was presented....asked where salad was reply ..on your bun...done to be found."
• "Service is alright but the one thing everyone hates is being asked whilst eating 'is everything ok'."
• "Really poor, slow service by one lady on the bar whilst others just stood around doing not very much."
• "My mrs and I were shopping in Leigh and decided to have a lunch for the first time here, all I can say is that it was delicious and hot and fresh."
• "Tables not cleared once people had finished their meal, tables not wiped down."

Food Quality

Pros:

• "The food was absolutely spectacular, so much flavour with fresh ingredients."
• "The food is always hot and tasty and there’s absolutely loads of it."
• "Food was excellent, the whole family enjoyed it, and the children can be quite fussy."
• "The food is great and the staff are very nice."
• "I always enjoy going. The food is always amazing with lots of choice."
• "Had a fabulous family meal. Had a perfect cooked steak. And all our meals where cooked to high standards."
• "Really good pub, staff are friendly and the food is standard pub fare."
• "The food lovely I've never had problems at this place I would recommend going here."

Cons:

• "Went today 28-12-2023 had the mixed grill wasn't great, chips where mushy, onion rings not crispy, steak rubbery, chicken dry, gammon rubbery, sausage tasteless."
• "This was a first visit, but everything was brilliant. I had the steak (peppercorn sauce), my friend had the sizzler which was like 3 meals served on a plater."
• "The food was okay...pub grub...and was served quickly."
• "The food was ok to be fair. Lots of deals."
• "We came here a couple of years ago and the food was not good which is why we have left it so long to return."
• "Ordered katsu curry got nearly no curry sauce asked waiter for more and even offered to pay."
• "Food was what you would expect, nothing to complain about, service was slow and to be honest I've had better."
• "No Salmon (waitress said for weeks). No till roll and the food was dreadful. Had scampi and salad and the salad was off."