Lush Cosmetics Bournemouth Reviews Summary

Store Atmosphere

Pros:

• "I should also mention the smell inside store is calming and everyone was smiling and friendly."
• "Had a literally amazing experience here today- despite the busyness and hectic christmas atmosphere, the staff were especially attentive and helpful."
• "The whole team sound very supportive and the shop had a great atmosphere which makes me excited to go back again."
• "It was a nice posh shop."
• "Always a great welcome by the staff and the scent that surrounds the shop is scrummy."
• "As always, a visit here is a riot of colour and smells."
• "The staff are all so so lovely at LUSH Bournemouth!"

Cons:

• "Small store -- was expecting more for a city the size of Bournemouth. The layout is horrendous and it's very difficult to move with the amount of people inside."
• "Made me feel quite overwhelmed."
• "Just makes the shopping experience take ages, once I had been sold every product under the sun :') no one is ever at the till!!!"
• "I just can’t wait to get out, I would probably spend more money in there if I was just left alone."
• "Travelled in for an hour by bus only to find the shop shut unexpectedly due to a children's party."
• "I find this shop a little too pushy to the point of uncomfortable."
• "Being approached by three people in the space of a minute is ridiculous."

Customer Service

Pros:

• "Charlotte’s generosity at Lush Bournemouth has just made my entire week!"
• "Customer care is exceptional and Alisa took us under her loving wing and gave a full show and explanation about their different products."
• "Amazing customer service from Isabelle! Had such great advice across all the products I bought."
• "Today I was greeted by River, so friendly and so helpful, I was very unsure about what I needed."
• "The lovely consultant, River helped us a lot based on what bath bombs to get according to our needs."
• "Staff here were very friendly, approachable but not over bearing and happy to demonstrate products."
• "The staff are excellent at demonstrating all there products & helping you to make a decision on what to buy plus nothing is too much trouble."

Cons:

• "Please please PLEASE if a customer says they don’t need help THEY DONT NEED HELP."
• "Be careful entering these lush stores, staff will verbally attack you with the latest bath bombs and deals."
• "Sales assistants come across really pushy and don’t seem to want you to explore the products without their running commentary."
• "I’d much rather go on the website or even drive out to Southampton or Poole in order to shop for Lush products as the staff in Bournemouth seem to have gone from being a little over friendly and slightly overzealous to all out pushy, arrogant and intrusive."
• "Browsing products today and picked up a hair product to purchase for my husband. Noticed that the product I had picked up was a different colour to the tester so I picked up another just to check the colour of that too and if there were any differences so I didn’t buy the wrong thing and mid doing this a guy working there came over and was extremely rude, to the point it was almost aggressive about how the tester is there and they’re weighted."
• "A member of staff wearing a green frog head band came over immediately and said 'in future I wouldn’t put products on your face or lips. I’d just scrub them on your hands'."
• "I honestly dread coming into any Lush branches because all the staff make me feel so uncomfortable."

Product Quality

Pros:

• "Lush sell 3 products called 'Charity Pot' where proceeds go to charities reflecting their passions and values."
• "Love the products."
• "There products are all top quality & great value."
• "Donation's start at £1 and you get a very cute hand lotion which will last ages!"
• "Highlight of the visit for my kiddo was the bath bomb bubble blower and the twilight bath jelly."
• "Really lovely products! All natural and fresh, really worth buying compared to other products I have tried in other shops."
• "Love the products from Lush because of the high quality and the amazing sent. BUT most and for all I love Lush for being cruelty-free and standing up for animal rights!"

Cons:

• "Although expensive, a huge range of cruelty free products which is great, the shop smells amazing and it is beautifully decorated."
• "My daughter was in your store yesterday and bought the black rose bath bomb and unfortunately stained my bath."
• "Lush has overall become a rip off so I only go in for the odd treat."
• "Shop is really small but very tidy and well organised, staff are really on it if you go near the bath bombs but if you need help with the slightly less 'fun' products like shampoo, they aren't as easy to find."