Hollywood Bowl Peterborough Reviews Summary

Customer Service

Pros:

• "I've been every week for the last 3 weeks (as my 4 year old loves it) and yesterday the customer service was incredible."
• "The staff are doing a great job in cleaning the lanes area and there is plenty of hand sanitizer about to use."
• "The staff are very friendly and are ready to help you enjoy yourself."
• "The staff were really helpful, improved since we were there last by miles.. a good time had by all."
• "Great staff!!!! There is a bar here, very cosy with a pool table."
• "The staff were lovely especially the bar staff."
• "Friendly and helpful staff."

Cons:

• "We arrived 20mins before our two game booking to be told they're running at least 30-50mins behind."
• "Worse customer service. The waitress kept rolling her eyes, and leaving us in the dark before making a decision."
• "Toilets were disgusting and dirty and staff not helpful."
• "Unpleasant staff. Not helpful at all."
• "Staff were slow and largely unenthusiastic."
• "Very miserable and unprofessional two girls serving."
• "Awful staff. The waitress was rolling her yes at me and told me to rush as she needs to go home."

Facilities & Cleanliness

Pros:

• "It seemed very clean and there were assigned balls for the separate alleys."
• "Clean friendly place."
• "Food was great and everything was clean."
• "The bowling lanes were polished and clean and the barrier system is just amazing."
• "Great place, typically noisy but that is expected. Lanes are in good condition and we had no trouble finding a suitable ball."

Cons:

• "Leather seats very sticky like a drink had been spilt and not cleaned up."
• "I know it's a toilet but jeez Louise! They were gross."
• "General old lanes, place smells, had to contact them 2-3 times to repair the lanes."
• "Someone had stuck some chewed skittles to the seat and there were hair pins on the floor."
• "Toilets not always as clean as they should be despite allegedly being checked regularly."
• "The food leaves something to be desired and the bathrooms were disgusting (broken sinks, messy floor, stink of urine)."
• "Toilets were filthy, pool table had balls missing and a torn cloth."

Value for Money

Pros:

• "I do highly recommend this place and I don't think its to harsh on the wallets either."
• "Love the refurb and when you have a discount code you can have an enjoyable time with family."
• "Fairly cheap, good lanes, and an arcade."
• "Very good my kids loved it, all inclusive deal for the kids is the best option."
• "The food is so tasty and not to pricy."
• "We paid £11.50 for 3 games which is very reasonable."
• "Drinks are reasonably priced and there are plenty of options for food should you want it."

Cons:

• "Only thing that I was disappointed with was the price @ £25 for 2 games for me and my son that only lasted 30 minutes!"
• "Other games ie toy machines and air hockey very expensive - air hockey £2 for approx. 5mins: not good value."
• "Also parties were very expensive and without any deal."
• "Drinks shockingly expensive however."
• "It is good fun for a nice day out however it is expensive for what it is."
• "Bowling ok prices too high for time of day."
• "Slightly expensive for one game."

Booking & Wait Times

Pros:

• "Went on the 17th February 2022 booked online to save time got confirmation email it asks you to arrive early which we did no problem."
• "I only had to wait 5 mins and we were given a lane. Now that's customer service."
• "Easy to book online, booth is all setup with the names."

Cons:

• "unacceptable situation... after 40 minutes delay we asked for our money back since the time had passed enough and we had suffered a lot."
• "Over an hour waiting for lanes even though we booked wayyyy in advance."
• "Front desk very slow. Waited 10 minutes before anyone acknowledged us."
• "However our games messed up half way through the second game and we were left for around 30 minutes just waiting."
• "Booked online for 18:40, but had to wait over 40 minutes to get to our lane."
• "Booked online, travelled to the bowling venue around 4 hours later to be told although the money had been taken from my bank and the booking had completed on the web page there was no booking!"
• "The bowling itself was fine, but I can't recommend as their terrible online booking system charged me twice and they refuse to refund the duplicate charge."