Superbowl UK Cardiff Reviews Summary

Staff and Service

Pros:

• "Friendly and helpful staff. A younger atmosphere."
• "Very good service at the counter."
• "The staff are really friendly, helpful, happy and chatty. They actually go out of their way to accommodate your needs."
• "Handled a large group booking really well... Great value on a Sunday night."
• "Staff and managers were very helpful and made sure everything ran smoothly... Great value on a Sunday night."
• "Staff were great, place was clean and everyone keeping their distance..we had a problem booking online, but the staff sorted out the problem and honoured the online price!"
• "Staff are very helpful and friendly service was excellent."

Cons:

• "Moody waitress didn't see the problem."
• "The alley broke down on many occasions and couldn't get anyone to help."
• "The staff were abysmally unhelpful."
• "Staff are rude not very helpful."
• "Incompetent and rude staff."
• "Staff were not very helpful."
• "Staff are just generally rude and unhelpful."

Facilities and Cleanliness

Pros:

• "Solid bowling alley with Lazer quest and a small arcade."
• "Place was clean and everyone keeping their distance."
• "The place was clean, including the toilets."
• "Enjoyed my visit, Covid Guidance in place & visible - clean and tidy entrance."
• "Staff were nice, it was clean."

Cons:

• "Went there on Saturday 18th, the stench from sewage was unbearable, people were literally heaving."
• "The floor was really sticky (think like a cheap nightclub at 3am)."
• "Very grotty and run down arcade chairs and shoes gross."
• "Absolutely shocking facilities! Place needed a deep clean, floors sticky, tables grubby, worn and broken furniture and dirty toilets."
• "Awful experience, arcade and bowling area had musty bad smell."
• "The toilets were disgusting and seems like they're never cleaned."

Value and Pricing

Pros:

• "All of the refreshments are great and a value for money."
• "We got a decent price on two games of bowling."
• "Kids had fun and for 4 people it didn't cost too much."
• "It's a good cheap night out if you just play the arcade games, and not expensive even when you do laser quest or bowling."
• "There are many great value deals to take advantage of."
• "They give 10% student discount also, so make sure to bring your student id."
• "Good value for a Thursday daytime games. 2 games for £5."

Cons:

• "The prices are relatively fair, they have a good student deal for bowling and the arcade is fun. However, there is a horrible stench which lingers throughout the whole place."
• "My biggest issue with the place is price, £20ish for two people to play two games of bowling (one being a student too).. seems excessive."
• "We were charged way more than what was written on the advertisement."
• "Overpriced bowling and laser tag (£10 pp)."
• "Very expensive for utter rubbish."
• "Quotes for bowling costs given over the phone don't get honoured when you turn up."