Address: Worcester Rd, Kidderminster, DY10 1JB, United Kingdom
Phone: +441562540522
Rating: 4.6
based on 177 reviews.
Customer Service
Pros:
"A seamless experience of purchasing a car."
"Went to hills ford to sort details for a mobility car Kris was the gentleman we talked to he made us feel welcome and made everything go smoothly with no problems process was a lot easier and quicker then we thought."
"I have had two new cars from hills ford and my partner has just bought her first, the service and after care is amazing."
"The experience at Hills Ford Kidderminster was great due to the staff who took care of the whole buying process."
"I was pleased with Hills Ford Kidderminster and would recommend them because I received excellence service from Becky the salesperson."
"The customer service that we received from Rebecca at Kidderminster Ford was second to none, nothing was too much trouble."
"We would like to say a huge thank you to Hills Ford in Kidderminster for their excellent service and attention to detail."
Cons:
"Made worse by the rude attitude of the service manager who took a few minutes to come back with the answer as to why we couldn't have the old unit back."
"The aftercare is this dealership is a joke."
"Received a letter back in September to say our car is due a recall... the level of service at Hills Ford, Kidderminster is appalling."
"Its a shame the AA had to finish off a repair carried out at Hills Ford Kidderminster to a Transit connect and some of what I would consider to be basic repairs haven't been done."
"Will not be using service team again as their service team could not be bothered to do proper tests that I requested."
"Terrible customer service from the online chat right up to sales!!"
"The Communication is terrible they never ring you back and found myself constantly chasing after them."
Vehicle Purchase & Exchange
Pros:
"Got a great deal on my part exchange, more than anywhere else was offering."
"I bought my car from Hill Ford ten years ago and has been serviced with them ever since. I am always treated as a valued customer and I have never had call to complain over any aspect."
"Buying the car from start to finish was an easy and straightforward process."
"The best experience that I have ever had in buying a car and I've bought many cars in my 61 years of driving."
"Great customer service, fantastic knowledge and a huge helping hand while sourcing a car during the pandemic."
"First Time buying a car on line and Hills made it an easy and efficient process."
"I bought a used Kuga. They delivered it, really easy to transact with."
Cons:
"Been absolutely ripped off with this car, my warranty has finished and I’ve got to take my car to a local garage to get my brakes sorted again. Absolute joke"
"Took my car here as it kept cutting out (wish I never) being as its a Ford dealer you would think they know what was up with it... Yeh its a fuel pump £286 later problem not solved... We think its your ecu now so that's gonna cost you about £1500 but we can't guarantee it is that."
"I would not recommend this garage to anyone, we have had nothing but trouble with our car, a car that we were told as a family we would enjoy sadly we haven't."
"Stay away from this garage!! The sales guys are keen to sell the cars. Myself and 2 other family members have purchased cars from hillsford and have had endless problems with them."
"I brought a second hand Corsa just over 3wks ago unfortunately the car had problems with the gears it went back to the garage and the problem wasn't rectified."
"When challenged on this the member of staff became aggressive and confrontational."
"Poor customer service, got a 6 month old van which has warranty and still charged me a diagnostic fee."
Dealership Experience
Pros:
"Picked the car up, full valet and even a bouquet of flowers."
"We always have a great experience here. We’ve bought five cars in total over the last 10 years and we genuinely have never had a problem with the sales or service team."
"Have bought 2 cars from Hills both on service plans and had no issues also had a bump in one and repaired without issue."
"Overall, I would highly recommend Hills Ford for anyone in the market for a new or used Ford vehicle, or for anyone needing car maintenance or repairs."
"Would highly recommend this company without hesitation."
"Highly recommend this place to buy a car, they look after you they do not pressure you into things you don't need or want and they actually listen."
"I would absolutely recommend and will be buying all my vehicles from here going forward."
Cons:
"It’s a shame I have to give this establishment even a star."
"We’ve bought three cars from here but they’ve always been abrasive and take the “see you coming” attitude."
"If you ever buy a vehicle from this dealer, be prepared to receive no aftercare and nothing but a bad attitude from the staff."
"Not a good experience today took my car in for service at 9 o'clock I told to pick it up at dinner time... they didn't call me."
"After reading the response from the owner it furthermore demonstrates the lack of customer service and professionalism within the company."
"Please do not leave a deposit here as if for whatever reason you require this back you will be met with a plethora of reasons and obstacles to make this as difficult as possible."
"Looking at the reviews there is a consistent theme which is exactly what I have just experienced; great car sales service but very very poor after-sales/service where they are clearly out to make as much as possible off you."