Address: Sealand Rd, Chester, CH1 4LD, United Kingdom
Phone: +441244373333
Rating: 3.9
based on 357 reviews.
Customer Service
Pros:
"Once again Kevin Rowlands after sales shines through to help with an issue on my range rover sport."
"The whole process was very professional and the salesman very knowledgeable and helpful."
"We were very happy with the care and attention which was given to us by a number of staff throughout the showroom."
"From start to finish our experience with LR Chester and all the staff was excellent."
"We were greeted by Daniel Vincent who sat us down with a hot drink and just got to know us and what we were looking for."
"All very friendly and inspiring confidence."
"We contacted Inchcape and spoke to Gregg about viewing a used Velar. He was very helpful and arranged for us to take a test drive of the car."
Cons:
"Inchcape have a dire customer service record."
"worst deal ship i have ever been to... horrible customer service."
"This dealership is the worst I've ever dealt with after owning high end vehicles for over 20 yrs. Customer service is shocking, non return of calls, wasted visits and no information given on safety recall."
"The worst experience ever happy to take my 100k on purchase not interested in sorting out my problem."
"Shocking experience at Inchcape Chester Landrover."
"Our experience with Inchcape has been an horrible experience. Purchased a car July last year with 10k miles, the car broke down with a major issue in April with 20k miles, no courtesy, no compensation and they wouldn’t accept return."
"Very unprofessional - MANAGER Jamie Menzies ringing me up with a hoity-toity attitude to speak to me and make comments about my personal situation with my ex partner who is currently employed by Inchcape, to then tell me he’s 'not getting involved' after calling me."
Vehicle Quality and Service
Pros:
"We had a wonderful experience and found a station wagon perfectly suited to our needs."
"Recently purchased a second hand Jaguar E Pace. The whole process was very professional."
"Daniel gave us our PX figure which we were happy about and the car came in a lot better than we thought!"
"I could not be happier with the car I acquired and the time that Gregg had with us during the viewing and purchase."
"What a fantastic experience we had at Inchcape, Chester."
"Just purchased a Land Rover Discovery from the fantastic salesman Gregg. Excellent service from start to finish, car is immaculate, he just couldn’t do enough."
"Service of my car was actually very good. Car was clean and tidy. Work done was good."
Cons:
"Poor, the car has been in for the same repair twice in a month, I did complain, Mike tried to call."
"They kept my car for 4 weeks and when we got there to collect it, they still hadn't done all of the works."
"When we inspected the car, we noticed several scratches that had not been corrected and there were water droplets and marks where the valet had clearly been rushed."
"An engine light then appeared on the dashboard... I called Aaron several times with him making false promises of getting back to me."
"I had to share my experience from yesterday, booked my car for an mot and to have the brakes done which were picked up on a recent health check... my car failed the mot due to the brakes."
"BEWARE - Shocking service! We purchased a 2018 Land Rover Velar from Jaguar Landrover last year and invested in an extended warranty... Not what I expected from the once might Land Rover!!"
"Car had to be returned. Mechanical and bodywork issues."
Communication and Professionalism
Pros:
"Lovely friendly staff, superb customer service where nothing was too much trouble."
"Gregg was very professional, relaxed and friendly."
"Really great experience with Inchcape Land Rover Chester. Gregg from our first meeting, where he patiently went through the wide range of options and specifications of the new Range Rover Sport and really helped us to build an amazing vehicle."
"Lisa went far above and beyond expectation in so much as responding to my every question and offering advice."
"Excellent customer care and service, I was looked after by Lisa on service she was very professional and extremely helpful."
"I cannot commend Dominic enough. He’s a fantastic advocate for your company and a delightful young man."
"Communication was excellent and nothing was too much trouble for him."
Cons:
"Most of the time you can’t get someone to pick up the phone, occasionally someone will call you back or you get through but any transaction is totally on Land Rovers terms."
"The real kick in the teeth then came when the manager admitted that Charles, the sales rep, made a serious mistake with the part-exchange price which meant we were asked to find another £8,000 before we could take the car."
"The price I had originally been quoted was changed without any explanation and I only found this out by reading the Finance agreement myself and spotting the inconsistency."
"AVOID ——— I bought a £33k “Approved” Jaguar from JLR. Inchcape Chester. I travelled 220 miles/5 hours to pick up."
"Poor from start to finish. Terrible comms, actually non existent from the point of taking our deposit to receiving the car."
"Purchased my wife a new Defender that did not have the specification we ordered. No communication to advise of such... and fobbed off by the sales man when she queried is it the spec we ordered."
"This must be the worst car dealership for service and care. Repairs and service takes forever, and the warranty cover is worthless."