Address: 445 Narborough Rd, Leicester, LE3 2RE, United Kingdom
Phone: +441164272026
Rating: 4.0
based on 119 reviews.
Customer Service
Pros:
"Thank you thank you thank you. Not just for the amazing customer service, but also the lovely team spirit."
"Just picked up our new Range Rover. I have to say the best service I’ve received from the amazing Richard Brown was a smooth and easy process from phone call to pick up treated like royalty."
"The experience at Sturgess was fantastic and made all the more special by Richard Brown, he was very knowledgeable and not pushy."
"Throughout the entire sales process, Niraj was very genuine, thorough and thoughtful, and upon handover went out of his way to deliver a memorable experience."
"Great customer service from Kayleigh, issue fully resolved under warranty and kept up to date with the progress."
"Nigel has been extremely helpful and professional from start to finish, no sales pitch just honest friendly advice."
"Highly recommend Sturgess Land Rover Leicester. Super friendly greeting in reception."
Cons:
"After buying a car from these the after sales support was absolutely atrocious, they don’t honour warranty or take responsibility for any faults or issues raised."
"Appalling customer care, it appears both Dan’s I was dealing with didn’t follow through with what they said."
"This branch is incredibly disappointing, with a team that's unhelpful, inexperienced, and careless, especially within the service department."
"Awful service. Impossible to get through to anyone."
"Just interested in selling the cars, not bothered with the after sales, problems after problems with the service department who have an attitude to go with the value of the cars."
"I have been let down by lack of communication and dodgy negotiation tactics."
"Absolutely appalling service, there is no customer service."
Vehicle Condition & Quality
Pros:
"Very nice man. When I went to collect the car it was beautifully presented to me."
"I love my new car, it’s everything I could have wanted and more!"
"The car was everything he said it was & more."
"Loved my brand new discovery sport when I had it. After a month the engine malfunction light came on. Booked it in got it repaired within 2 days."
"When I went to collect the car it was beautifully presented to me."
"The handover was thorough and his time and explanations of the car were given with the utmost patience."
"Upon collection, the car had been washed."
Cons:
"Noticed paint chips on the driver's door."
"The scratch coverup came off the scratches where still there, it had been tarted up."
"Got home and gave it a clean it deserved, sand in the carpet, crisps in the rear seats."
"The secret compartment was fixed but has gone again."
"Let’s not forget me driving the vehicle away with a bolt in my tyre that the dealership pointed out to me when I picked the car up."
"Ask them not to wash your car when you take it in for a service unless you like damaged paintwork!"
"Been waiting over 2 days for a service to call me back after 3 phone calls still nothing."
Dealership Experience
Pros:
"Just purchased my first Range Rover Evoque. From start to delivery last week, it's been an extremely seamless affair."
"I would not hesitate to recommend both him and the Sturgess dealership."
"Walked away with a great deal and received a first-class service throughout."
"This was one of the best car purchase experiences I’ve ever had."
"Excellent buying experience from start to finish."
"Whole buying experience was very good, Niraj Sakaria was helpful without being pushy."
"Fab experience today having my car serviced. Was greeted with a smile and vehicle checked in with ease."
Cons:
"Aftercare is terrible. They only care about the sales of the new £80k cars, not previous buyers."
"Waited over 45 minutes for a test drive then the car we should have had was too dirty for us to drive according to the salesman."
"The business was done, the handover rather rushed and the next customer was waiting."
"Was all good until they get your money!"
"Just a nightmare to deal with and made me wish I'd never bought my car!"
"They don't seem to want to sell their cars."
"Awful service, went in on 3 separate occasions to look at a new Range Rover and even upon asking I was left waiting for 15min then left."