Sytner Land Rover Sheffield Reviews Summary

Customer Service Experience

Pros:

• "Eve Holland. she is a wonderful person and was professional at all times."
• "Customer service was excellent throughout from all the members of the Used Car team."
• "First and foremost, the staff at Sytner Land Rover Sheffield were knowledgeable and attentive."
• "The lady arranged me a taxi to the train station to get me on my way back to Nottingham."
• "Connor arrives to say my car had been fixed & was being cleaned & should be about another 30 minutes."
• "Once again, a warm friendly man, who informed me that the work was underway & should be ready by Friday."
• "Ellie was brilliant, she communicated clearly and politely."
• "Roxanne was absolutely great and provided viewpoints that we hadn’t considered."

Cons:

• "However, still got the service warning message removed from the car despite not having it done fully."
• "Disgusting customer service. I ordered a new car back in April 2023 to arrive in September, never was I told there was going to be a new style change."
• "Went to pick up my car after handing it on for service. Was sat waiting for over an hour for someone to even acknowledge us."
• "I will never take another car to them in future. From my experience I would avoid at all costs."
• "This would have been my third vehicle from Land Rover and after my experience this time I can’t say I will be ordering another car from them."
• "Shocking customer service, we attended site 29/12/2021. @1.30 pm to consider a replacement SUV, as the model of car was not on show in the showroom."
• "Absolutely terrible customer aftercare, I really think the majority of their five star reviews are fake."
• "Worst dealer have ever had to deal with. Firstly booked in car for a service told service I had just bought car from non landrover dealer."

Vehicle Purchase and Sales Process

Pros:

• "A very straightforward and enjoyable experience buying my Defender from Sytner."
• "I highly recommend Sytner Land Rover in Sheffield, & I hope one day to return to buy a new vehicle from them."
• "Thank you so much for your service during the sale, and after care. Customer for life -Andy."
• "The sales team at Sytner Land Rover Sheffield displayed transparency and honesty."
• "Charlie Dempsey, provided an excellent service from start to finish."
• "We went to both showrooms & Elliot gave us so much more confidence & help, we bought the showroom model new defender."
• "Great expereince from start to finish, despite lead time on the vehicle was kept informed all the way through."
• "Great experience from Dennis in new car sales being so thorough and attentive to detail."

Cons:

• "Roll on to a month before collection of the new car to be told there was a style change, I could no longer have the one I originally picked."
• "BE WARNED ABOUT THIS DEALERSHIP – I ordered a new RR over a year before they were released and I was told I would get one of the very first of their allocation."
• "Extremely disappointed with unprofessionalism I experienced from staff at Guy Salmon in Sheffield."
• "SHOCKING SERVICE!! I Placed an order for a new 2023 RR Sport a few months ago to join the waiting list specified with extras such as the Towbar for my caravan."
• "When deciding that refinancing my old car was the only option, I was told I would need an invoice for every part my car had ever had when serviced over the last few years because I hadn’t had the services with them."
• "After 2 weeks the car started smelling (understatement) of cigarette smoke. We contacted them and they offered to buy the car back £4k less than what I paid for it less than a month ago."
• "I was the victim of buying a secondhand 'Approved' Land Rover from them. Very friendly and helpful staff but.."
• "Rang guy salmon 3 times on the last 6 months and everytime they have said they will get someone to call me back and never do."