Sytner Land Rover Knutsford Reviews Summary

Customer Service

Pros:

• "Outstanding service from Anthony Neary Aidan Gilhooley and the service team at Knutsford."
• "Craig Dendy... kept in touch and notified me as soon as my desired car was available."
• "Great customer service and was made to feel welcome by all the staff."
• "Amir... was knowledable, professional and always ensured we were looked after."
• "Keep up the great work and I will certainly be a returning customer."
• "I would highly recommend this place and Chris for any future agreements."
• "The aftercare from Amir has also been spot on - something that a lot of other car dealers lack."

Cons:

• "Customer communication was absolutely shocking paid a deposit on range rover evoque was told would be delivered on 29/11/22. rang them to tell them to cancel it as no one informed me of anything and the salesman simply hung up on me. disgusting"
• "Poor service for a poor vehicle."
• "WOEFUL customer service."
• "Staff aren't interested after selling you a car, and the earliest appointment is always 2 weeks away."
• "Terrible. We’ve had nothing but problems with this dealership."
• "Incredibly disappointed at the unprofessional behaviour here, having had our vehicle serviced the staff failed to mention that they had (without first seeking permission) unplugged the hard-wired dash cam system."
• "Not one apology given over the last five days appalling customer service."

Showroom Experience

Pros:

• "Excellent showroom. Everyone I met was very helpful and knowledgeable."
• "The sale and handover were very well handled by Stuart Ruddock."
• "I love this dealership. I have used them for a few years now and hope to continue into the future with them."
• "Fantastic range of vehicles and incredibly attentive staff, from the ladies on reception, sales team, finance dept and after care team."
• "From the moment you walk into this showroom you are greeted by a warm ambiance."
• "The dealership is a brilliant experience and not like a traditional dealership."
• "It's been a pleasure doing business with Guy Salmon dealership in our home town of Knutsford."

Cons:

• "Disappointing with the apparent wash and vac of my car. Apparently it’s too much of an effort to put my mats back properly and it was still filthy."
• "The car was duly dropped off on the Tuesday, and according to the Land Rover APP, remained in the carpark locked & alarmed for those 2 days."
• "The let down was being told the car needed £1800 worth of brakes/ bushes (3 year old, 16000 mile, Range Rover Sport) or it would “definitely fail MOT” - highly surprised as no warning lights or issues."
• "Beware when purchasing from this company as they give no indication that they would treat their customers in this appalling way."
• "****UPDATE RE AFTER SALES CARE = ZERO STARS. Too many faults (some dangerous malfunctions), terrible relationship between Guy Salmon and Jaguar Landrover, caused unacceptable stress. NEVER AGAIN."
• "When I arrived to drop the car off before work on the given day, I was left waiting for an hour."
• "Damaged my alloy wheels when changing tyres and failed to tell me."

Vehicle Quality

Pros:

• "Delighted with the car."
• "We have got a really super car and a great deal."
• "Lovely car and great customer service :-)"
• "As a bonus I love the car as much as I loved the service!!!"
• "Car perfect and very clean, really friendly personal service."
• "My partner picked up his new Range Rover Sport SVR this week."
• "Apart from the squeak, the car is excellent...."