KDS Appliances Ltd Reviews Summary

Customer Service

Pros:

• "He was really efficient, friendly and even gave me advice! James Thank you!!!"
• "The service from Deborah was exceptional! She went the extra mile at every stage, great product knowledge, and recommendations."
• "I have always received excellent customer service by the entire KDS Team."
• "Can't recommend these guys highly enough."
• "I spoke with Mark on the telephone and I must say his knowledge on his products was superb."
• "James the engineer came round on Friday and fixed it in no time! Rates are very reasonable and the customer service was excellent."
• "KDS are professional, knowledgeable, customer focused and friendly."

Cons:

• "I took my vacuum cleaner in for an estimate for repair and was told I would be contacted within a couple of days ~ after 5 days I went in and they still hadn't looked at it."
• "The guy just didn't want to help even though they had already left me waiting for over a week!"
• "Very poor customer service! I was passed on to this company by Miele due to Miele not being to see me for 3 weeks for a warranty visit."
• "APPALLING repair service!!!"
• "I wouldn’t hesitate to go back to KDS again." (This sentence is listed as a con due to the context it was used in, indicating a negative experience despite the positive wording.)

Technical Expertise and Advice

Pros:

• "He was so knowledgable, honest and helpful, explained everything about my appliance and how it operated."
• "They could have easily sold me unnecessary parts but instead told me what i needed to do."
• "Alan was knowledgeable and tidy and spent plenty of time talking me through how each product worked."
• "Call-out charge would have been half the price of the supplier quote but advice given over the phone sorted the problem with our dishwasher and avoided the call-out in any case!"
• "Mark talked me through how to fix the problem. Armed with instructions we fixed it :)"
• "They were so helpful, they really knew what they were talking about, they even offered advice to try to save us money."
• "What a great company - called up to ask for a part for my washing machine, instead they adviced me it was unlikely to be faulty and talked me through how to fix it!!"

Cons:

• "KDS advised that they no longer carried out such repairs but went on to advise what to try before buying a replacement."

Value and Pricing

Pros:

• "The price was also very competitive."
• "Had my dishwasher repaired as well as my Henry hoover... charging really reasonable rates."
• "Great personal service and very good on price."
• "Then gave me lots of options on a replacement as well as very competitive prices."
• "Fixed very quickly and a very reasonable price (the part needed was cheaper than our original quote which was a great bonus!)"
• "Further the items are sold at very competitive prices."
• "All at a great value (much better than the big chains)."

Cons:

• "Not worth the money paid for it."

Professionalism and Efficiency

Pros:

• "He maintained social distancing to extract/collect to investigate in their workshop the day following, returning and reinstalling it, as good as new, 2 working days later."
• "Alan on the day a great fitter. Attentive and really did the job well and kept the house clean."
• "The removal & installation service was also great."
• "The fitters and engineers are on time, polite, friendly, professional and efficient."
• "They turned up on time and did the repair quickly and efficiently."
• "Bloody brilliant! They fit me into my extremely tight schedule, stuck to the budget, listened to my budget and got an extremely good package together, gave sensible advice, did the work beautifully and cleaned up so well i didn't need to do anything else."
• "Delivery and installation by Mark and Alan done in an efficient, friendly and expert manner."

Cons:

• "I have now taken it back and taken it somewhere else!!"