AlHaram Travel Reviews Summary

Umrah Package Experience

Pros:

• "Initially, we booked the Umrah package for my parents, but later decided to include the rest of the family."
• "We spent the first five days in Makkah, and I must say, the hotel experience was absolutely fantastic."
• "The hotel staff were very friendly, and the cleaning service was great."
• "Throughout the process, it was made stress-free by Hasnain, the visas, hotel bookings, the driver etc was all taken care of."
• "During the whole journey my family had one problem were they couldn't be found on the system while checking in to the hotel in Madinah."
• "Iqra Hasan from AlHaram responded to our request for Umra package."
• "Kiran Murtaza at Alharam Travels has consistently provided me with 5-star service for over 3/4 years."
• "Everything was excellent from hotel to breakfast to air travel."

Cons:

• "However, we had to change airports, and we're still waiting for the refund for the original tickets, which has been a bit of a downside."
• "The only slight downside was that the laundry service was a bit pricey."
• "DO NOT TRUST AL HARAM TRAVELS OR THE REVIEWS YOU SEE ON GOOGLE."
• "Customer service agents are polite and friendly. But once they take your money you will find yourself constantly chasing them around."
• "Money owned by the agency and not returned!!"
• "Very bad experience with travel to haram."
• "I had an incredibly frustrating experience with Al Haram Travel Agency."
• "Horrible package, they do not have packages for families only individuals maybe."

Customer Service and Support

Pros:

• "Hasnain is a great asset to Al Haram Travel, he was polite, courteous and very helpful."
• "Any questions I had, Hasnain was happy to help and was always available."
• "Kiran Murtaza at Alharam Travels has consistently provided me with 5-star service for over 3/4 years."
• "Fatima has been very helpful in our requests and I really like how responsive she is."
• "Used AlHaram Travel to book my Umrah in December. I was really pleased with the services."
• "Excellent communication from the rep I spoke to. Brother Omar did a fantastic job of handling all the work required."
• "We travelled with a large group of 15 people, on a 16 day package... Khurram was a good agent, that always tried his best to help us."
• "I would give no stars if possible, however during the Christmas half term me and 7 other members of my family had intended to do our first umrah together."

Cons:

• "The particular staff members which I had to deal with and deserve mentioning for causing the problems are Noor Usba, Ahmed Latif and Ali Noman."
• "We had to pay a random city-tax at the Abu Dhabi hotel which Alharam did not inform us about beforehand."
• "Once they take your money you will find yourself constantly chasing them around and that’s when it all goes downhill."
• "After payment, they will ignore all your messages and calls."
• "We had to call over 30 times for them to eventually change and correct the flight 5 days before our trip!"
• "The standard of English and behavior of the employees is extremely poor and unprofessional."
• "Terrible company who shouldn't be allowed to profit from Muslims!"
• "I ended up paying over a £1000 more after completing my booking and paying the original quoted price in full 5 months ago."