Tour Centre Reviews Summary

Customer Service

Pros:

• "He was brilliant, a great help. He carefully reviewed all the details with me more than once."
• "Special thank you to Jayden who arranged this trip for us, and was incredibly professional."
• "Robert through the entire process...was prompt and reliable."
• "Jerome from Tour Center supported us to create a bespoke dream holiday in Iceland."

Cons:

• "When we arrived to Singapore we were told the agency haven't paid for the hotel yet so we had to wait a few hours."
• "DO NOT USE THIS COMPANY! Since booking a holiday...my mother has been harassed about upgrades."
• "DO NOT BOOK WITH THIS COMPANY. They have provided us with incorrect dates and are now constantly adding charges."
• "A last minute change to the hotel booked in Rome - now means a £60 daily taxi ride to actually get into Rome!!"

Value for Money

Pros:

• "I'll be honest, when we first booked our trip with Tour Center I thought it was too good to be true for the price."
• "We booked a tour to Asia in 4 different countries last August...for the price totally worth it!"
• "So far so good! Excellent customer service from Eric, helpful the whole way through. Total bargain."

Cons:

• "We ended up paying a lot for luggages and hotels on top of what we had already paid!!"
• "The price was increased by £160 for a change of hotel and any excursion that cost me double what I could have booked for myself."
• "both times 'that offer is no longer available' or 'can you do this date? the date you want is more expensive'."

Booking Process

Pros:

• "Rodney Evans...answered all the questions I asked, sought the best prices for me."
• "Ian's customer service skills were incredible. He was helpful, accommodating, professional and friendly."
• "Jamie Brown, the advisor we spoke to, was extremely helpful and went out of his way to help us."

Cons:

• "We saw an offer on Wowcher for a trip to Amsterdam...This incurred a premium, which, despite disagreeing with, we agreed to a compromise."
• "An hour or so later, I received a phone call saying basically, the flight they had booked for me...was not available any more."
• "Our pre paid transfer did not shown up on the airport, so we had to get a private hire."

Accommodation and Flights

Pros:

• "Everything we prebooked through you was perfect, every transfer was never late and always on time, every excursion was incredible."
• "Found a great deal on Travelzoo and it was exactly as described - no catches."
• "Jayden personalised the package to how we wanted it and has been very good in replying to questions via email since we booked."

Cons:

• "To keep costs down it seems that hotels are at least 20-30 minutes out from points of interest and airports even further."
• "In Venice we stay at Le Meridiana hotel also on the ground floor (I don't know what it was with ground floor rooms) the room was full of ants."
• "A last minute change to the hotel booked in Rome - now means a £60 daily taxi ride to actually get into Rome!!"