AlHaq Travel Reviews Summary

Organization and Planning

Pros:

• "Shahbaz was incredible at organising our first trip to Umrah."
• "By far one of the best travel companies and person to deal with!!"
• "He organised it impeccably, great hotel deals, flights transports and breakfast."
• "Everything ran smoothly and could not fault a thing."
• "Shahbaz is going to be my go to person for future trips!!"
• "This time the sales agent was Amna, she was very helpful and highly professional."
• "Misbah was very helpful and assisted me with every step of the planning process."
• "The group is well organized no complaint. Highly recommended."

Cons:

• "They have sent us to a complete different hotel when we arrived in madina."
• "I had to pay for two cabs because of their mistake."
• "I booked several months before travelling with al khair travel, alhamdulillah I have visited the blessed lands many times but this time was the first for my wife (who is a revert) and my 9 month old daughter."
• "Shortly after this I was contacted informing me my makkah hotel had been changed and my other two will be changed the next day."
• "When I got to the hotel, they checked my booking number only to tell me I was in another hotel."
• "The next morning when they sent me the confirmation that took '4 to 5 hours' I was told by the hotel reception that the hotel had been reserved but not paid for."
• "In Dubai again when landing there I got told by the hotel staff that the night that was originally missed hadn't been sorted and then had to contact Al khair again for this to be sorted."
• "During this time Al khair ignored me and my wife on many occasions and Ahmed the manager even told my wife to 'shut up' Over the phone."

Customer Service and Support

Pros:

• "They respond promptly to any enquiries before and during my Umrah."
• "She was always available to answer my questions and address my concerns."
• "I was impressed with the quality of the hotels and transportation that Alhaq Travel arranged for me."
• "Alhaq travel has an amazing customer services."
• "Sister Misbah was so helpful and found the urgent and affordable ticket for us."
• "Misbah ( customer service advisor) give me the best price for my first Umrah trip."
• "Just wanted to convey my appreciation for sister Amna towards her exceptional service in searching for an Umrah trip for me and my wife."
• "Al-Haq has an excellent customer service. Their follow up is admirable and their ability to break the travel process to me."

Cons:

• "I have had an awful experience, HONESTLY EVERYONE PLEASE AVOID! I don’t usually do reviews but this had to be done and I need to make awareness for this company."
• "Very misleading. They have sent us to a complete different hotel when we arrived in madina."
• "Especially the brother called Zubair. Once they receive your payment they don’t actually care about you but before you pay they are so nice."
• "The worse thing is they are not even giving us a penny of our money back apart from a credit note."
• "I used a sister company called al khair travel. Same ATOL number 74904 *** DON'T USE THEM PLEASE READ ALL OF IT ***"
• "Fast forward a few days whilst continually chasing my Madinah hotel and being ignored."
• "During this time Al khair ignored me and my wife on many occasions and Ahmed the manager even told my wife to 'shut up' Over the phone."
• "The last conversation I had, the message was clear: 'Take us to court and let them pay you out' and the phone was put down."