Travelhouseuk Reviews Summary

Customer Service

Pros:

• "My experience with name Gordon Smith is fantastic, always got a ticket which I wasn't expected he deserved the 5-star rating, he's always been very helpful with easy and great information, very easy to reach."
• "Jamal is always very pleasant, patient (with my sometimes endless questions) & helpful."
• "I found Jay really helpful when I was looking for flights."
• "I experienced good customer service from Jay."
• "Gordon Smith was absolutely fantastic from the moment I contacted him, to getting me my tickets."
• "Richard Grant assisted me with booking my flight to Canada."
• "The service provided was amazing - they booked flights, hotel and ground transfers when we went for Umrah."
• "Gordon Smith has been very helpful whenever I need to travel anywhere."

Cons:

• "This place is a scam!!! We wanted to deposit for 2 tickets for £25. At that moment the customer service was very good and helped us thoroughly."
• "Travel agent failed to adequately inform me of changes to my return flight to the UK. As a result, I missed my original flight."
• "This is the worst travel agent, I have used them twice and they have been terrible twice."
• "Just spoken to Abraham. He is very rude. Don't have any manners or experience for customer service."
• "NO STARS! (I had to select 1 star to post this) DONT USE THIS TRAVEL AGENT; I missed my flight due to my son being unwell, they first told me there was absolutely nothing they could do about it."
• "Would not use this travel agent, flights there and back both were delayed by more than 10 hours and their policy is if you boarded the flight you're not entitled to compensation of any sort!"
• "DO NOT RECOMMEND/AVOID UNLESS YOU WANT TO MISS YOUR FLIGHT!!!"
• "VERY POOR SERVICE!!!"

Reliability and Efficiency

Pros:

• "This is a very smart airline service agent I am meeting for years. He gets the job done effortlessly, no hassles."
• "I am so glad to get a chance to say Thank you for the help and support I got from Russell who helped me through my booking."
• "Travel House UK was able to find a flight arrangement that met my needs and the agent I dealt with was very helpful."
• "I booked my flight to Spain with Richard Grant. He was absolutely exceptional, very great customer service."
• "Samir Abdullah was extremely patient and helpful with booking our Umrah trip."
• "Bill Cooper is an absolute legend."
• "I found Travelhouseuk in Facebook when I was looking for flights but paying in instalments, found couple of travel consultants but I settled with Jamal via messenger!"
• "I Would highly recommend Travel house uk to anyone looking for a great value travel package from a reputable company."

Cons:

• "I used Travelhouse UK once before and had no problems. However, I recently tried to book a long-haul flight with Adeel."
• "I have had a very negative experience with the flights booked through travel house, I feel there is no customer service after you have paid."
• "My grandad had a quotation for a flight to India from an individual called Priti acting on behalf of travel house UK."
• "I brought my ticket through Nigel today I was very pleased the way he handled my booking."
• "I booked my complete Umrah holiday package with TravelHouseUK. I am extremely disappointed with their Hotel and Airlines offers."
• "I have received the E-tickets but not happy that the return journey is split on two pages rather than each journey being on its own page."
• "Never trust them. If you are in a problem they never help. I had a bad experience with them. I lost my 150 pound."
• "Avoid - They just take your deposit and don't secure anything."