Address: 217 High St, Guildford, GU1 3BJ, United Kingdom
Phone: +441483576833
Rating: 4.7
based on 169 reviews.
Customer Service
Pros:
"Cole Watters was helpful, proactive, and professional when helping with contracts."
"Georgia Ross was our negotiator during the course of finding a new rental property. She was the only estate agent who’s name I remembered, as the service she provided felt personal and was of the highest quality!"
"Chris and Luke were super helpful in helping us find a property, and patient with us while we gathered the info needed to make a formal offer."
"Luke did our negotiations, it was very refreshing to deal with someone so experienced and competent in this area."
"The team were always available and I never once had to leave a message."
"Always responsive to phone calls and emails."
"The lines of communication were always open and we found them to be responsive and friendly."
Cons:
"Went on a viewing and ask the agent if they know when the electrics were last done and they said : I DONT KNOW."
"Trying to book a viewing seems impossible and it seems only if you take days off work you will be able to suit their schedule."
"Arranged to view a property with Seymours, we took time out of work on a Thursday morning because we liked the property. The agent showed up without the keys to the property."
"I asked repeatedly for assistance in finding a rental property but seemed only interested in selling my house. I am now effectively homeless unless I can find something in 3 weeks."
"Sadly I felt pressure to sign contracts to sell house (at a very reduced price) even though with 3 weeks to go til completion, I have no rental accommodation to go to."
"What exactly do you know? Are you selling a house or we are on a date? At the end we were asked if we have any more questions! Absolute joke VERY DISAPPOINTED HONESTLY."
"Very unprofessional. We know they used tricks by sound of urgency to urge buyers to submit the offer."
Professionalism
Pros:
"We dealt with Simon initially who was very personable and professional."
"The professional knowledge and humble manner of Simon made the whole way to completion going smoothly."
"He definitely went the extra mile for us and we are super grateful to have had him by our side."
"Simon Kelso was spot on with his valuation of my flat and it sold relatively quickly and at a good price."
"Simon at Seymours was excellent selling our house quickly and efficiently keeping us informed at every step of the way."
"Excellent service from Daniel, he already had a buyer in mind with no chain."
"Simon was contactable at all times, responding quickly and chasing up other parties."
Cons:
"Typical high street agents. Terrible service, no commitment to the clients."
"Totally useless and incompetent aftercare services."
"Ok, not great. They sold my 1 bed flat, but initially over-valued it and I felt pressured to complete at end."
"Tried to buy a house through Simon, as first time buyers we would of expected to be guided through the process a bit more."
"And they initially billed the upper tier fee, despite sale below agreed threshold."
"Not mentioning to us the property was 'sealed bids', not a regular sale, then eventually telling us to put our 'final' offer in before a set date and editing the right move advert."
"The contract was also signed in shop, without being informed of waivering cooling off period."
Team Support
Pros:
"Thank you to the Seymours sales team!!! They were really professional from the first meeting with Simon then Luke who organised mostly all the viewings."
"We have just sold a property through Seymours, Guildford. The whole team (but especially Simon, Chris, Luke and Clive) have been nothing but helpful during the process of selling our late relatives property."
"Throughout our search for a new home the whole team at Seymours Guildford worked hard to sell our house and to find us a new home."
"A special thanks to Ian and James who gave who gave me 5* service and went beyond the boundaries of the normal standards of an estate agent."
"The Seymour team have been exceptionally friendly and helpful throughout the whole renting process!"
"I can’t speak highly enough of the team at Seymours Guildford, Chris took me on several viewings and I was hugely impressed by his detailed knowledge of every property he showed me."
"Each staff member I dealt with was professional, helpful and friendly."
Cons:
"The contract was also signed in shop, without being informed of waivering cooling off period."
"Very unprofessional. We know they used tricks by sound of urgency to urge buyers to submit the offer."
"Typical high street agents. Terrible service, no commitment to the clients."
"What exactly do you know? Are you selling a house or we are on a date? At the end we were asked if we have any more questions! Absolute joke VERY DISAPPOINTED HONESTLY."
"Sadly I felt pressure to sign contracts to sell house (at a very reduced price) even though with 3 weeks to go til completion, I have no rental accommodation to go to."
"I asked repeatedly for assistance in finding a rental property but seemed only interested in selling my house. I am now effectively homeless unless I can find something in 3 weeks."
"Arranged to view a property with Seymours, we took time out of work on a Thursday morning because we liked the property. The agent showed up without the keys to the property."
Local Market Knowledge
Pros:
"I found their experience and local knowledge of the market was spot on."
"Simon Kelso was spot on with his valuation of my flat and it sold relatively quickly and at a good price."
"Seymour's provided an excellent service selling my house, they understand the local market exceptionally well, managed viewing effectively and provided excellent feedback during the whole process."
"Seymours in Guildford follow all potential leads, and in a difficult market the house sold."
"I have been thoroughly impressed with Alex and Simon Kelso from Seymours. Communication has been excellent throughout."
"I would definitely use Seymours again and can recommend both the Burpham and Guildford branches."
"We would highly recommend Seymours Guildford."
Cons:
"This was a difficult house to sell as it was not really a family home more of a Buy to Let investment."
"Our only issue would be with the valuation price that seemed strangely at odds with the final selling price; this was unexpected and therefore disappointing."
"Ok, not great. They sold my 1 bed flat, but initially over-valued it and I felt pressured to complete at end."
"And they initially billed the upper tier fee, despite sale below agreed threshold."
"The contract was also signed in shop, without being informed of waivering cooling off period."
"Typical high street agents. Terrible service, no commitment to the clients."
"Very unprofessional. We know they used tricks by sound of urgency to urge buyers to submit the offer."