Chestertons Covent Garden Reviews Summary

Professionalism

Pros:

• "Nancy Archer and her team members at Chestertons were very professional."
• "Carlos Riveros and his team are first class operators."
• "The team at Covent Garden is very professional and responsive to clients’ demands."
• "Carlos provided a highly professional service and was tireless in his efforts to find suitable buyers."
• "Carlos and his team did a fantastic job. It was a tricky probate sale where the vendors live in Australia."
• "Carlos Riveros has been extremely professional and reactive in making our acquisition perfect, five stars all round!"
• "Chestertons have been a dream to work with. They were always contactable, quick to reply and felt like they were on our side the entire time."

Cons:

• "Absolutely horrible experience which to be honest I didn’t expect from such a brand as Chestertons!!!"
• "This agency has compliance issues, and we are now seeking legal advice in regards to their practices."
• "They dint even allow me to enter their office."
• "Really bad experience."
• "Their e-mail responses felt like they are siding with the awful landlord."
• "Avoid this one."
• "It was a very horror experience for me thanks to Chestertons and their agent."

Customer Service

Pros:

• "They never let me down! Thank you both and thank you Chestertons!"
• "Looking for apartments in London is not easy, especially when first arriving in the UK. But Chestertons was extremely helpful."
• "We had an issue with the pre-tenancy clean when we moved in and they sorted it immediately."
• "Mei and her colleagues were extremely helpful when moving into our new flat."
• "Romy helped us every step of the way in securing our new home in London, which we absolutely love!"
• "A really friendly, helpful and professional service."
• "Very responsible renting agency. We finally find an ideal flat in good price and location."

Cons:

• "I requested her viewing appointment several times for my friend who already lived nearby but she never replied."
• "I requested viewings several times but never got any reply."
• "I tried reaching out by calling and messaging her on WhatsApp but never gave back any reply."
• "When I asked for my refund she came up with deductions and reason for not giving back my 5000£."
• "The owner never opened the agreement on Cheatrons site."
• "We had 3 flats rent it through them and for all of them with any exception half of our security deposit was retained against the law and totally unjustified!!!"
• "She did not follow up."

Agent Performance

Pros:

• "Carlos proved himself to be a superior real estate agent."
• "Carlos was always present, efficient and supportive."
• "Carlos was very efficient, attentive and great at keeping me up to date with the progress of viewing and the sale."
• "Carlos displays amazing tenacity, he is a very good listener, no push over, will offer his opinion which are informed and on the money."
• "Carlos was always available to answer my questions and help guide me."
• "Carlos is very efficient in the process and I am more than happy to work together with him again."
• "Carlos is the simple the best selling agent in the history of selling agents."

Cons:

• "I tried selling my property using an online digital agency but it only generated a couple of viewings so after 2 weeks I switched to Chesterton's and the viewings came flooding in."
• "It is frustrating when agents behave like this."
• "I wish agents would be more honest."
• "THE OWNER NEVER SIGNED the agreement."