Connells Estate Agents Birmingham City Reviews Summary

Customer Service

Pros:

• "The whole team kept me informed every step of the way and was available anytime for any queries I had."
• "Shennay hard work and patience helped me find my first apartment."
• "Sarah Rose was super knowledgeable and professional."
• "I would like to thank Angela Davey in the Birmingham branch. She made my experience flawless."
• "Ella was really helpful and patient and she was always in contact with me, guiding me through out the entire process."

Cons:

• "Despite paying the deposit, I was informed days before my move that the flat was no longer available."
• "Service fees have been deducted from the tenant’s 1st month rental fee but service are very bad."
• "The Connells agent who was supposed to assist me ceased communicating."
• "I have been trying to call for months. When I was lucky enough for someone to answer they told me that they were going to check availability and call me back."
• "Every time you call them, they ask your name and then they say that the person you need to talk to is not in the office and you wait and wait till you have to contact them again."

Professionalism of Staff

Pros:

• "Had the pleasure of dealing with Dean Woodhouse for a recent property purchase."
• "Great experience with Connells at all points of the flat buying process."
• "The Connells Birmingham City letting manager Joe Fletcher was very professional and efficient."
• "Prompt, professional and straightforward! Dev handled my enquiries with ease."
• "I worked with Dori Dervenkar at Connells Birmingham. She was beyond helpful and made this process painless."

Cons:

• "Incompetent, lying and rude throughout the year. High staff turnover, inexperienced and generally unpleasant."
• "My pregnant girlfriend has now been hospitalised twice due to the stress that this agency and mainly Joe has caused her."
• "Totally unprofessionally! The only goal is to rent you. After that, they will answer you to the problems to late or never."
• "I asked via Rightmove to view a property and asked to be contacted by email. So they ring me."
• "Miserable, rude, patronising staff who refuse to do anything further than the bare minimum to help their customers."

Communication and Responsiveness

Pros:

• "I had an amazing experience with Connells Estate Agent Ella, she made my house selection process simpler and faster."
• "We have dealt with a lot of agents in the past and I have to say Sophie and the team at Connells were outstanding."
• "Had a viewing with Devlin who was very communicative and responsive from the first interaction."
• "I fully recommend Connells as a lettings agency! The whole experience was seamless."
• "I had a fantastic experience with Connells. Shennay in particular was brilliant and answered all of my queries."

Cons:

• "Arranged Check-out inventory showing only the cleanliness but nothing else for your inventory itself, tracing Connells about the inventory itself but never had replies."
• "I received an email from Luca with only a link. It was a link to another property presented by them in the same region, no more explanation."
• "The most awful agency in all England, had the worst experience with them, people who works there are useless no help whatsoever, so unprofessional."
• "I recently asked to view a property and they reached out through WhatsApp with a video of the property. I immediately asked if I can arrange to view the property to which Oliver Harrison did not respond."
• "One of the worst agencies I have encountered. Terrible service, not helpful at all. I booked a viewing and they called me when I was outside the house to cancel it."