Cedar Estates Reviews Summary

Customer Service

Pros:

• "Alex Croft...was extremely helpful, understanding, responsive, and professional."
• "I have received a great service and always found them to be very professional and responsive."
• "Alex C has been helpful and communicative with lease renewals each year."
• "Since Niamh Gomm has been taking care, things has been really good and worked on effectively."
• "Excellent Agency, Polite, swift, smooth and honest, especially Samuel Nissim extremely helpful young gentlemen."
• "Courtney at Cedar Estates... has gone above and beyond to support us in what ever issues we have had."
• "Trevor Davis was my contact and immediately set about establishing my parameters so that we could view the four best options later that day."

Cons:

• "They are very sweet and responsive till you send the deposit, then they a bit nice till you sign a contract. Then they refuse to sign the contract and again just ask you to pay them more monies!"
• "I have dealt with Cedar Estates as a tenant in the past, when our shared property of 3 people was taken over by them from our previous agent. Unfortunately, it was a constant struggle communicating with the agents."
• "They'll skimp you for any money they can, and they completely impersonal."
• "They have always spoken to me in a very unprofessional manner."
• "Jordan circumvented proper procedures in the name of securing the sale for personal profit."
• "Worst estate agent ever, do not use this agency... they will try and alter the contract even two weeks after you have signed."
• "BAD and trash QUALITY SERVICE THERE IS ONE GUY VERY RUDE WHO WORKS THERE."

Maintenance and Property Management

Pros:

• "Cedar Estates are quick to deal with any maintenance issues and secure contractors at competitive rates."
• "I'm living in Brixton for almost six years in a very nice flat and everytime I had a problem, I called the Agency and the problem was fixed very quickly."
• "Viktoria from the Property Management team is providing an excellent service, responding as soon as you can imagine and helping out within hours!"
• "Vicky who effectively manages all the maintenance and emergency issues."
• "Thank you to Trevor and the property management team at Cedar Estates, always responsive and helpful with any maintenance issues that have arisen during my tenancy."
• "Viktoria H replies swiftly and takes action on any concerns with the flat."
• "Viktoria has been such a great help in resolving the few maintenance issues we experienced in our new home."

Cons:

• "They will use your deposit hiring a third company with incredibly overpriced costs and no notice at all in the dispute process."
• "They try to save money but using the worst contractors possible which ends up making the situation worse."
• "Nothing ever gets fixed and queries and requests fall on deaf ears."
• "They also refused to remove rubbish that was left by the previous tenant, so we have to take on that cost."
• "Took ages to fix the outside light when the front door was down a dodgy alley."
• "Cedar estates managed our flat for 2 years while we were away. Almost every other month we would be told something required repairing or fixing."
• "The two years we lived there the mountain of maintenance requests just keep being ignored."

Professionalism and Integrity

Pros:

• "Love this Agency! I've been dealing with them for 6 years now and am truly impressed."
• "Alex Croft and his team have always been very efficient and helpful."
• "Cedar Estates have been wonderful to deal with since the start of my tenancy through them."
• "Cedar Estates is a gem!"
• "We had great pleasure to work with Cedar Estate agency for the last 3 years."
• "Niamh is especially helpful and I would recommend dealing with her and Cedar Estates to anyone."
• "Am always impressed with their willingness to help whenever I have had any questions."

Cons:

• "The nightmare began the day I moved in."
• "They are the worst possible agency. AVOID AT ALL COSTS. They will rip you off for any and every possible thing, and are really inhuman."
• "Stay away from these people they will do all they can to steal from you."
• "I would probably prefer to be homeless than to ever rent again from Cedar Estates."
• "I would definitely not recommend to rent a property through Cedar Estates."
• "Just STAY AWAY!!!"
• "STUDENTS AVIOD AT ALL COST!! Cedar estates are only interested in ripping you off and getting money out of you."