Wilton Patisserie Reviews Summary

Quality of Cakes

Pros:

• "Stay strong Wilton’s, no one comes close to the quality of your wonderful cakes."
• "They never fail to amaze with their pastries."
• "Absolutely outstanding with excellent presentation, tidy, and wonderful flavours."
• "The cake was beautifully presented."
• "The cake was probably one of the best cakes we had if not the best. So fresh and soft full of flavour and not a single piece was left over."
• "The sponge was light and there was a large amount of fresh fruit layered with cream."
• "The best place for cakes that I tried so far."

Cons:

• "The pumpkin pie shrank in size and not too much filling inside either."
• "The cakes don’t even look like on the pictures when I ordered them."
• "However the sponge was dry to the point that all our guests commented on it."
• "The tart has poor amount of fruits, as well as strawberries don’t seem to look fresh and have dust on them."
• "The cake was so crumbly."
• "When the cake was cut, the cream was still frozen in parts."
• "The cake wasn’t fresh. It was the cake with chocolate bar designs."

Customer Service

Pros:

• "The staff are very good, they will cater to your requests without hesitating."
• "Lovely staff who always have a smile on their face and are happy to accommodate customers."
• "The staff and service at Wilton Bakery are always top-notch."
• "Friendly, helpful staff too."
• "The service was very good, polite and considerate staff."
• "The staff are really nice and helpful."
• "Great service and polite, efficient and well mannered."

Cons:

• "The service we have received each time has been poor."
• "Ok....staff are rude. Not going back."
• "We sat down and the table was dirty."
• "The worst service and very rude with the customer."
• "Service was not really good. They ask people to queue-which is what we must do-but customers go all over the place."
• "The queuing system is confusing, you don't know where to stand."
• "Shame about the staff very slow and unprofessional. Waited 10 minutes for a coffee when there was only two customers in the shop."

Value for Money

Pros:

• "Value for money."
• "Price is reasonable, in fact you get more than what you are paying for given the taste and appearance of cake is both appealing and scrumptious!"
• "Very reasonable prices."
• "Prices are reasonable and affordable."
• "They make great cakes at reasonable prices."
• "The prices are also almost ridiculously cheap for the amazing quality and taste - 15-20 for haute patisserie cakes!"
• "Made my Day today as it ended up Brilliant, everyone was happy me as it was low price comparing to other patisseries."

Cons:

• "I did find the cakes very pricey."
• "I bought today a cake and paid 37£ the worst cake i ever seen, never ever going back in that place."
• "I paid £35 for cream and fruit very disappointed."
• "Cakes are good, but check ur bill and the prices, I've been overcharge."
• "Eventhough they had a variety of beautiful cakes of different sizes on display and it smells amazing too I did find the cakes very pricey."
• "I was charged £180."
• "A cake was ordered via telephone and I was quoted £73. A colleague collected the cake and was told it costs £96!"

Hygiene and Professionalism

Pros:

• "Absolutely outstanding with excellent presentation, tidy, and wonderful flavours."
• "The Staff is friendly, professional although today was very busy day they kept calm still found a way how to talk to me as a Customer."
• "Friendly and helpful customer service they were very polite and everyone in the shop was wearing a mask."
• "The gentleman serving me took the time to explain the different types and check any dietary allergies which was exceptional."

Cons:

• "The message sign was taken out by a guy from the kitchen, placed it on the cake with bare hand (where is the hygiene?)."
• "How would you guys feel if someone cleaning/dusting the shop serving you cakes/food without washing their hands."
• "MOST of the staff, including the person who served us, were not wearing a mask. That is on the day London was announced to be going into Tier 4. Such a disgrace!"
• "This is the third time now, I have found hair inside there cakes."
• "Not following COVID guidelines to ensure safe, distanced and efficient service."
• "The fruit wasn't fresh, the cream was brittle due to the moisture."
• "They did not put the cake in the right size box (too small) so it was damaged as it didn't close properly."