JLL Finsbury Park Estate Agent Reviews Summary

Professionalism and Responsiveness

Pros:

• "All staff are very professional and quite responsive to queries."
• "The whole team were super responsive to all questions, particular mention to Rosie who was our lead."
• "Everyone I have dealt with at JLL have been quick, efficient and communicative."
• "They keep you informed and response to queries quickly with detailed information."
• "She was always available to answer any questions I had in mind and went through all stages every time I had asked her."
• "Rosie and her team have been very friendly, super responsive and extremely professional!"
• "They are always super helpful, responsive and immediately suggest solutions to issues that come up for us to consider."

Cons:

• "Difficult 12 month period using the Property Management department of JLL - not very proactive, take multiple exchanges of communication for them to act and follow up."
• "Extremely poor communication, could've been avoided with enough notice."
• "We turn at the office and are told we need to make an appointment (they won't open the door - need to phone to discuss this). Make an appointment for 4 days later, turn up and claim that they hadn't confirmed it. No apology. Appalling service."
• "Extremely awful service with Hanan who completely wasted my time."

Agent Performance

Pros:

• "Mr Adnan Tipu is by far the most responsible, professional and knowledgeable agent we have meet."
• "Hanan Qassem was incredibly professional. She helped me secure a tenancy under trying circumstances and took the time to understand the situation I was in and truly went above and beyond to fulfil my needs."
• "Adam was friendly and responsive, he provided a lot of information throughout the legal process and was instrumental in getting to completion on time."
• "I have never experienced a service like I did with Adnan."
• "Adnan has gone above and beyond what I would ever expect and we are so very appreciative."
• "Rosie Golder at JLL was extremely professional, competent, and knowledgable."
• "Peter was excellent to deal with in transacting the purchase of our flat. He was attentive and answered all of our queries in a prompt manner."

Cons:

• "Occasionally I did feel she acted more on behalf of the seller than the buyer but I guess that is what is to be expected."

Customer Satisfaction

Pros:

• "They have my highest recommendations!"
• "Absolutely highly recommended!"
• "Cannot recommend her enough! :)"
• "I would not hesitate to recommend this agent to anyone looking for a property to rent."
• "I highly recommend JLL Finsbury Park and Hanan to find the perfect flat for you."
• "The best letting agent I have worked with! Thank you!"
• "Great Customer Service! I really appreciate the ease of the renting a property with JLL."

Cons:

• "Avoid at all cost."

Service Quality

Pros:

• "Lily and the team were great in making this a seamless move for us."
• "The whole process was incredibly smooth thanks to Hanan, and also to her colleagues Beatrice and Alessandra."
• "The team work hard, are professional and transparent throughout - a refreshing change."
• "Great service! Having moved several times before, I can confidently say that this was by far the smoothest experience."
• "The process was smooth and pain free."
• "Rosie and the team were fantastic! With honest and clear communication, delivering on promises that were made while being truly supportive and flexible throughout the whole selling process."
• "Great experience from start to finish. They were very flexible in letting us view the property multiple times, and once we had made the decision to take up a tenancy everything moved quickly and efficiently."

Cons:

• "The service could, however, have been much better if assistance can be given to clients who are in need of furnishing tax return due to the rental income."