Atkinson McLeod Kennington Estate Agents Reviews Summary

Agent Professionalism

Pros:

• "Paul Darko was a pleasure to deal with, friendly, professional, and supportive throughout the sale process."
• "Lloyd had been very helpful and competent in managing our renting process."
• "Sam was great to work with. He found me a brilliant property, just what I was looking for."
• "Daniel Stokes have been very helpful and patient with us during our journey giving us always a fast response to our enquiries and issues."
• "Leah at Kennington is professional, always keeps me in the loop of what's going on with regular updates."
• "Adam Odonnell was very friendly and patient which made the experience welcoming."
• "Paul Darko was proactive, efficient, and responsive throughout the sale process."

Cons:

• "Horrible, please avoid. Incompetent workers that's all I can say."
• "The agent was late and didn't have the key to the building, I had to go back again later that day."
• "Lack of communication, arranged a day to get the keys and no word from the agent."
• "Didn't turn up for a viewing with no warning and expected us to wait in the rain for an hour."
• "He disappeared again, I rang the office few times and I was told that someone would have called me the following morning. No one called me."
• "The Sales person Emily was very rude."
• "They did not advice me on legal requirements and proceeded to let the property illegally."

Communication

Pros:

• "Sam was superb at communicating."
• "Leah was polite, courteous and informed whenever we talked."
• "Sam Orme helped us very professionally and efficiently to find the perfect place."
• "Rosemary Black is well-prepared for every viewing."
• "Leah Browne is very concise and organised."
• "Sam listened to our budget and what we wanted and only showed us properties that suited our requests."
• "Ieva was very attentive and explained everything very in detailed for us."

Cons:

• "Shockingly poor communication, materially worse off for having dealt with them."
• "They treat customers like a liability."
• "No service! once the contract is signed you are on your own."
• "The Admin is very poor. Their communication is very poor."
• "Sending emails doesn't help as the adviser is on holiday and nobody else can assist!!! Absolutely pathetic 'service'."
• "Your typical London Estate Agent - unanswered Emails, lies on the phone, ..."
• "No respect for customers, I understand the London housing market is crazy but no decency to tell me with more than 10 mins notice."

Customer Service

Pros:

• "Would recommend."
• "Such an amazing team of people."
• "Ben was absolutely fabulous in helping my flatmate and I secure a flat we fell in love with."
• "Paul at Atkinson Mcleod, Kennington went above and beyond in helping get my sale completed."
• "Jo-Anne was our estate agent and was particularly helpful; on the day of receiving the keys she willingly stayed until well after office hours."
• "Superb service from Sam Orme and Lloyd Newton-Cross."
• "The property was nice and Sam and Leah went above and beyond to ensure that we had everything we needed to make a quick offer."

Cons:

• "Awful company, awful service. Takes 3 emails and a dozen calls to get a simple response."
• "Seriously Bad Property Managers."
• "They probably know that if you like the flat they have you can only get it through them, so they can do whatever they like to you."
• "It's been 6 weeks after requesting our deposit back, not only they hold back your deposit but also they made excessive wear and tear claim."
• "These agents sum up everything wrong with renting in London."
• "This is such an unprofessional and really poor service. Time wasters and completely disorganised."
• "They are very incompetent."