White & Guard - Bitterne Reviews Summary

Professionalism and Communication

Pros:

• "We chose White & Guard for their pure professionalism when coming and valuing our property."
• "The communication was not only incredible it was clear and easy to understand including the jargon which the solicitors can give."
• "Chelsea was incredible. She was professional, reliable and always seemed one step ahead throughout."
• "Throughout the process they were consistently on the ball keeping us informed and moving fast and proactively."
• "White and Guard offered a fantastic service all the way through the process."
• "We loved how they presented the homes they sell and the amazing photography was the deal breaker for us."
• "I am so impressed with the way they helped throughout the whole transaction, even when solicitors weren't playing ball."
• "They were able to sell our house quickly and efficiently, for the price we wanted, whilst keeping us up to date throughout the whole transaction."

Cons:

• "I had the displeasure of interacting with an estate agent who left me utterly offended and shocked by her unprofessional behaviour."
• "It is absolutely unacceptable for an estate agent to make such disparaging comments to a potential client."
• "The sales progression team initially seemed to not be too communicative but once we requested more communication they were great."
• "I don’t normally write reviews but I really feel I had to with this company. They treat you like utter rubbish."
• "The House we lived in was up for sale and the agent came round to take pictures of the property. He proceeded to move all of our furniture around without our permission."
• "After agreeing an offer the estate agent failed to contact or communicate with me for over 17 weeks."
• "We heard nothing during this time from any of the staff."
• "Had a viewing booked with them for today and rang them to confirm the booking. They said it had been cancelled."

Efficiency and Results

Pros:

• "Super-friendly and professional! The property went onto the market on a Thursday, we had five viewings the same week."
• "I am over the moon with the service we received with White & Guard! I dealt with Tammie (when viewing the property) and Chelsea for the rest of the time."
• "The whole team is professional, friendly and knowledgeable in their field. Highly recommend!"
• "Shannon has kept us up to date at all times throughout the purchase and was consistently lovely to speak to!"
• "The level of communication was fab. This wasn't the easiest sale and the guys at White & Guard were superb throughout."
• "White and Guard did a good job of chasing people and getting information when needed."
• "Professional and fantastic service. A special mention to Jordan as he was very friendly, not pushy and extremely professional whilst viewing a property."
• "White and Guard made the whole process of selling our home very easy. They communicated with us throughout the process and went above and beyond to find us a buyer."

Cons:

• "The only thing I would say is a negative is perhaps that they were too optimistic on our evaluation as we didn’t get near enough the figure we were first told."
• "It took us 6 months to complete on our purchase/sale through White and Guard."
• "Following completion I complained that we had received no support, sales progression or communication."
• "The managing director advised they only had to find me a buyer and was not obliged to sales progress or keep us in the loop."
• "Awful agency. When anything goes wrong they ignored me and refused answering my emails."
• "They lied to me all the time in 4 month just to secure the sell in long term."
• "We have received outstanding service and would to say a Huge thank you to Peter who is incredible, very professional and highly motivated."
• "Selling a property is stressful. They minimise that stress as much as they can."