Address: 867 - 869 High Rd, London, N17 8EY, United Kingdom
Phone: +443308389531
Rating: 4.2
based on 155 reviews.
Customer Service
Pros:
"Regular shopper there. Recently I had to return an item that I had mislaid the receipt. One brilliant telephone customer service assistant (Claire) helped me."
"Staff are great including the Security Guards who are very helpful."
"I was so impressed with the helpfulness of all the staff. Corey and the security guard helped me pack my car."
"Great size store, friendly staff and tons of good finds."
"The staff at the Tottenham store are always lovely and friendly whenever i have visited."
"Lots of bargains and the staff are friendly and helpful, being 8 months pregnant the cashier went out of her way to help me with my heavy bag."
"Called the store to complain about broke bed parts, they checked they had the same box I needed. I went to the store and after showing proof of purchase I was able to change it."
"Top budget retailer. B&M is like a modern day Woolworths with a combination of groceries and housewares at largely discounted prices. Staff are always helpful."
Cons:
"If I could leave 0 stars, I would. Horrible service by door staff. Rude homophobic comments."
"My mom was served by a very very very rude employee at the cashier named Leila."
"I was a victim of racism by the supervisor (Leila) who is not English, she said that I had to go back to my country."
"Stay away from this place! Went there today with my kids and my 2 year old dropped a toy on the floor and the woman at the till Kareen start screaming."
"Having read the reviews about customer service, I completely agree. L, the duty manager, was rude, abrasive and had no regard for the customer."
"The staff are rude said they cancelled my shopping and that I had to pay again but I had proof it had been paid told me to leave my stuff and come back tomorrow the staff are blind and thick with no GCSEs."
"Rudest most ignorant staff. Especially the till girls no customer service. They all need training."
"Rude staff and rude unfriendly manager. When something on clearance or is a huge discounted the staff get it for themselves."
Product Range and Quality
Pros:
"Its huge. The best range of goods. Best decorations. Price is right. Its so clean. Happy staff. Very welcoming. I LOVED IT."
"Great shop. I recommend B&M for anyone just moving into a new flat, or room. Besides great prices, there's just about everything one needs."
"Every time I shop in B&M I always have a great experience. From the moment I enter the store and I'm greeted by the friendly security guards."
"Such a great store. They have just about everything you could possibly need in there."
"The have some amazing homeware decors, kitchenware, and other products. I bought so many things from B&M over the years."
"Great store with plenty of bargains to be had. Good range of products including food and drink items, toiletries, toys, homeware, wallpaper, paint, lighting, books, pictures, mirrors, kitchen utensils, and much much more."
"B&M is one of the best shops, I mainly go here for art supplies or stationary and none of them has ever disappointed me!"
"Always has a lot of things I end up buying. This store has been an absolute lifesaver when it came to decorating our home."
Cons:
"B&M is a rip-off store. I purchased a wireless mini keyboard from B&M for £15. The following day, I found the same item for £9.99 at Robert Dyas."
"Relatively rubbish goods at average prices. Some of the cheap furniture looks OK, some good deals on food. The rest is junk and very poor quality."
"This b&m in particular doesn't really stock as much as other b&m stores. Some sections are quite messy and empty."
"Hardly anything on shelves and what was there had no price on display, thankfully a friend suggested installing their app to do price checks."
"Clean and tidy store. Highly utilized space, in places made using a power wheelchair tricky but not impossible. There are some bargains scattered around the store, but many things more expensive than other shops."
"Very large store with a lot of products I've not seen elsewhere, and plenty of parking. However, I personally think that the low prices equate to lower quality speaking from purchase experience."
"B&M opened a store in an area with probably one of the largest black populations in North London yet completely lacked black hair products."
"I bought 9 items and 3 had the wrong price. I asked the manager to have a look at the shelf with me as the set of pens were £1.29, not £2.50."
Shopping Experience
Pros:
"Its huge. The best range of goods. Best decorations. Price is right. Its so clean. Happy staff. Very welcoming. I LOVED IT."
"Every time I shop in B&M I always have a great experience. From the moment I enter the store and I'm greeted by the friendly security guards."
"Such a great store. They have just about everything you could possibly need in there."
"Great store with plenty of bargains to be had. Good range of products including food and drink items, toiletries, toys, homeware, wallpaper, paint, lighting, books, pictures, mirrors, kitchen utensils, and much much more."
"Always has a lot of things I end up buying. This store has been an absolute lifesaver when it came to decorating our home."
"This store should come with a warning!!! It literally has everything you thought you didn't need!!!"
"Love this store but be prepared to come out with more than you planned, always find a god few bargains. Staff lovely and security guard is so helpful and happy."
"Store is bigger than Leytonstone and has a lot to offer, parking is a bonus however the till area is small and often have to queue for a while as never a lot of staff on shift."
Cons:
"My real issue with this store is the lack of air conditioning. On the day I visited, it was very warm and they had sub-standard fans blowing out hot air."
"I would go to the shop more often but there are no cafes or toilets in shop, not even a place to change babies."
"Went there for a little handbag size diary and found lots of other bits that I never knew I needed until I saw them on offer."
"Not the best one I've ever visited. Queue 10 deep with one member of staff on checkout. And another chatting who was oblivious to the queue behind her until told by another member of staff."
"On this particular visit service was very poor. Only 1 person on till and the queue snaking all the way down the aisle."
"They sell things that are needed but to carry things was difficult as there were not enough trolleys for the amount of people shopping."
"Visited this store the day before lock down. Absulty will give this store a miss till virus has gone... The queuing was a joke."
"Disgusted with this store. We are supposed to be wearing face masks when shopping. Hmmmm, nobody in this store enforcing this, in fact NONE of the staff are wearing masks."