TGI Fridays - Bluewater Reviews Summary

Customer Service

Pros:

• "Staff were very friendly though can't fault service."
• "Service was also very good today, Hannah and James were great hosts."
• "Service was extremely friendly."
• "Our waitress was very good, checked back at everytime exactly she was meant to, never kept us waiting too long to order just the right amount of time for drinks and each course we had."
• "Staff were attentive and down to earth."
• "And our server Kirsty was fab, always on top of the drink refills and our order was spot on."
• "The service here was brilliant. Our waiter was really good and I can't fault him."

Cons:

• "Service was okay but pretty slow- despite the restaurant being almost empty and there being about 10 servers on, just standing around and chatting."
• "Waited over 15 minutes to order drinks and food. Very slow service."
• "Shocking! service was slow, food was late."
• "Started out great but service was slow."
• "If your going out to have a nice atmosphere and friendly service. I would advise to avoid this place."
• "Our experience at the bottomless brunch was a big let down as the branch wasn’t prepared."
• "The customer service was so bad that the bill took about 25 minutes to come."

Food Quality

Pros:

• "The sesame chicken for starter, which was by far the BEST thing on the whole menu"
• "Food was delicious and very good value."
• "The food is very delicious and the portion size will ensure you leave full up."
• "The food! OMG! The meat; soft, tender, juicy, succulent"
• "The burger and fries were nice and the burger mayo served with the meal was lovely."
• "Food taste wise were absolutely on point."
• "Food was amazing!"

Cons:

• "Both burgers were burnt and over cooked, food was left of our plates when our waitress cleared them."
• "My salad came without the chicken I asked for then my partners chicken pasta came out stone cold!"
• "The food always comes out luke warm."
• "Sweet potato fries came out limp and cold, the steak was small, grey, fatty and stone cold."
• "The chicken was lil bit burnt and they put a lot of Avocado inside burger as well."
• "The pasta was dry, didn't really like the roasted veg."
• "The rack of ribs was dry."

Cleanliness

Pros:

• "Nicely kept and tidy restaurant."