"Busier than what I thought, therefore, I was surprised how attentive the server was."
"Restaurant was busy but staff had it well in hand, friendly chatty staff as well."
"The service was excellent."
"The staff were all very friendly."
"Our server rosie was absolutely amazing and did a fantastic job."
"The staff are 10/10."
"Her co worker wasn't as helpful, I asked to order a drink and she said to my table of friends 'is she always like this?', I don't think it's unreasonable for me to order a drink in a restaurant."
"The servers at the restaurant were nice enough, however the food was definitely below par."
Cons:
"We were left unattended for long periods of time, whilst staff stood around an almost empty diner."
"The service in this place is abhorrent! Even during particularly quiet times, the customer service is non-existent."
"Our simple order took ages to arrive."
"The service was extremely slow, ordered a latte and had to request sugar from the waitress who disappeared."
"The staff are friendly, asked how was the food but unfortunately our meals was too cooked."
"I was waiting to be seated for 5 minutes before someone came even though they saw us standing there."
"The manager was rudely confrontational when we arrived, she was very cutting and abrasive."
"The manager and staff could not even arrange a suitable table yet there were free tables but they could not be bothered to move us there."
Food Quality and Taste
Pros:
"Overall the food was good. Honey Comb cheesecake is very creamy!"
"The food was amazing."
"The food was okay, there is quite a lot I can't have due to allergies, but some adjustments were made to accommodate."
"Food was delicious, service was fantastic."
"Great quality of food! Corn dogs were delicious and milkshake was sweet but not too sweet."
"Food was tasty but very overpriced."
"The only saving grace was our server, who was polite, friendly, and apologetic."
"The food was very overpriced and images in menu certainly didn't match the food images in menu."
Cons:
"Food overpriced eg £14.80 for a salad food itself was poor quality."
"The drinks were just like coloured water."
"It was very overrated and overpriced for not great food."
"The burger was OK but not outstanding, and fries were adequate."
"Very overpriced drinks and food."
"The vegan burger tasted like sick and the sweet potato chips were so salty both me and another member couldn't eat them."
"The ribs, salad, corn and slaw was, I think, £18 which is rather expensive."
"Shocking evening, birthday meal. Waiting for drinks up to an hour!"
Ambiance and Environment
Pros:
"Lots of seating indoors on a Thursday evening."
"Perfect Monday! Came at 430pm with no seat reservations. Plenty of space, we preferred a booth."
"We booked the bottomless brunch for a friends birthday."
"The place was freezing and all diners sat with coats on."
"Good visit on a Saturday night, enough tables and they were able to seat us."
"Top quality food. Very clean and spotless."
"The place looked closed when we arrived, and outdoor lights were not on. It was very quiet."
"Nice venue with great decor and plenty of seating."
Cons:
"There was no atmosphere and we were left unattended for long periods of time."
"The lighting on our table was poor."
"The ladies toilets were a mess with a blocked toilet and no toilet paper."
"Place was very cold. Food overpriced."
"Not sure why but half way through our dinner they cranked up the music, wasn't really keen on the volume."
"Sadly not the experience we were expecting. Slow service to start of with, got worse after waiting for our food for over an hour."
"Worst cooked food id ever had, The food was overcooked and saturated in oil."
"Really bad service, long waits at quiet times. Prices are eye-watering for chain food, food is mediocre."