Lexus Lincoln Reviews Summary

Customer Service

Pros:

• "The team at Lexus Lincoln kept me informed throughout the process."
• "It is clear in these difficult times of the Coronavirus pandemic that they put their customers first and have all measures in place to protect everyone."
• "If you want quality service as well as a quality vehicle look no further - 100% excellent - thank you."
• "From the second you arrive and enter the building, the reception team are friendly and helpful."
• "Great customer service and nothing is ever too much trouble."
• "All the staff were helpful, courteous and knowledgable throughout."
• "The service you get from the moment you walk in, right through to moment you leave is exemplary, you are treated in a very curious and professional manner that puts you at ease."

Cons:

• "Every promise made since April to sort out the issues we faced with the car has gone unfulfilled."
• "Then when you have real issues, you are struggling to get adequate and prompt attention."
• "Just a shame I had to rebook after being told the part was out of stock after booking 6 weeks in advance!"
• "The dealership refused any sort of compensation for the fuel or 'wear and tear' on the vehicle for the additional travel, nor compensation for my time in both arranging the repairs or for lost earnings in taking day off to drive to Lincoln."
• "Unjustified overcharging and no ability or desire to explain service being offered for the equivalent of £900 an hour charge."
• "Haven’t reported it to anyone, because I am tired of them 'Sorry, it will not happen again Sir'."
• "Since Lincoln Toyota moved in it has been a cramped, overcrowded Toyota dealership with a Lexus 'corner'."

Vehicle Quality

Pros:

• "I took his advice and bought an NX in Dec 20. This car has been the best car I have ever owned, by far."
• "The car itself was returned to me looking as if it had just left the showroom."
• "The car is a dream and I would recommend the NX to anyone."
• "The car has been a joy to drive and all my passengers have been totally at ease and delighted with the comfort."
• "I love my new NX Takumi. Its a different class to the old model."
• "We are looking forward to enjoying our new car and trouble-free motoring supported by the service team."
• "The car was prepped (by 'matt'! I think)To a high class standard it smelt and looked wonderful."

Cons:

• "That should not had happened in the first place!"
• "The car had been washed and hoovered but had not been prepared to a standard that I would expect from a main dealer, especially a premium brand like Lexus."
• "I was sold a 450h, which I bought online, with the leather interior damaged."
• "Car went in for an airbag recall. Came out with the dashboard not put back together correctly, the radio antenna not connected and somehow they have caused a fault to the ABS."
• "Obviously broken clips hasn’t been replaced."
• "I found broken clips on the floor, greasy and dirty hanging pillars."
• "It is only fair to state there were considerable delays on my new car delivery date."

Sales Experience

Pros:

• "Would highly recommend Lexus to anyone."
• "Negotiating the purchase and finance was OK, and everything went smoothly."
• "Met Chris on the sales team who talked us through the various possibilities."
• "But now I own the top spec Lexus car. LC500. And I am not taking it even for a service down there."
• "Lexus of Lincoln do not sell cars but facilitate their purchase."
• "A fantastic human element to the sale/purchase process which made it a very easy experience. 10/10!"
• "I am really happy with my choice and will definitely be returning to Lexus Lincoln in future."

Cons:

• "These people are classic car salesmen."
• "Overall a very painful and disappointing experience."
• "Now I will have to seek justice in a court of law to have the matter resolved."
• "They have spoilt the love I have for my car."
• "Purchased a vehicle from Steve very unprofessional 1 year warranty turned out to be 6 months warranty bunch of crooks and liars refused to repair my vehicle due to warranty being expired after 6 months of purchase."
• "Only on the day of collection was I told that only one key was available."
• "Not the prestige car dealership experience expected from a brand such as Lexus, just a Toyota 'experience' at Lexus prices."