McDonald's Reviews Summary

Staff Service

Pros:

• "The guy serving at the drive thru window was really good though."
• "One of the nicest staffs ive ever seen cant quite explain it theyre just so... nice! Came in at 3am for a quick coffee, seating area wasnt even supposed to be open at that time but they sorted me out anyway with a nice attitude you wouldnt expect at that ridiculous time."
• "Walking in, I immediately felt as though I was part of the family. Friendly smile and pats on the back and even cheering from both staff and customers alike."
• "Called in here for breakfast on a Saturday morning around 9.30am. Wasn't too busy. The food was all fresh and well cooked. Table service was a winner. All the staff I dealt with were very friendly."
• "Always start my journeys a stop at MA MCDONALD'S. I found the staff helpful and friendly."
• "The young lad working the drive through on Friday the 10th of July has made my day! Full of jokes and extremely happy to be working even at half 9 on a Friday!"
• "All the staff is friendly, and always happy to help."

Cons:

• "The few staff there are, they are just miserable and have no care for the customers."
• "The drive-through staff couldn’t understand me given the order and was very arrogant, Rude and unprofessional with no customers skills."
• "Agent rushed me - kept saying anything else, before I had finished ordering items, and he had to keep backtracking when I informed of the customizations."
• "Customer service from the supervisor with green hair was appalling."
• "She was abrupt and rude and told me to go and write my order down and she would get it ready."
• "Staff are struggling to understand orders through the machine."
• "Staff not customer focussed and rude at times."

Cleanliness

Pros:

• "Place was clean."
• "A very clean and tidy McDonalds."
• "A very clean and tidy McDonalds. Received very fast service on a custom breakfast order, staff were friendly and the food and beverage was suffice."

Cons:

• "The place was quite dirty which is disappointing in this day & age!"
• "It is disgusting and not fit for humans much less to be eaten in."
• "The place clearly had not been cleaned from the night before. Litter and discarded food all over the greasy floor."
• "Tables dirty and nobody removing rubbish and cleaning them, bins were full and overflowing."
• "Food all over the floor."
• "The toilets were disgusting...I don't use that statement lightly but they were not fit for humans to enter."
• "Absolutely filthy! Dirty tables, and floor looks like it hasn't been cleaned all day; rubbish everywhere, bins overflowing."

Order Accuracy

Pros:

• "The service at the Drive Thru was a little slower than expected but when we received our food it was clear that it had been freshly prepared as it was all piping hot and tasty."
• "For a McDonald's it was good. We used the pre order on the app and sat in the bay and waited, for all of 60 seconds and the order was out."
• "We ordered some food which came fresh, no issues, the fries were perfect and the burgers were properly cooked and well presented."

Cons:

• "When we at last got to the window to collect our order it was wrong, 2 items were missing."
• "Every part of our order was wrong."
• "I didn't had half of my order, the food looked horrible."
• "Then to have that food order be WRONG is really poor."
• "Very regularly mess up your order, just been and they got our drink wrong, forgot a side and made a wrap that isn't even on the menu."
• "They gave us replacement food but it contained the WRONG items."
• "Only to get home 30 miles away & there was no chicken selects in the bag!!"

Service Speed

Pros:

• "The food is as expected, and when ordering on the app, comes pretty quickly, which is good."
• "Order took about 5 mins which on a busy Friday evening is fine."
• "Great experience as usual. Sometimes it is very busy. However, your meal arrives very quickly."

Cons:

• "Being kept waiting in a parking zone for the drive through food to get brought to my car for half an hour."
• "Waited over 50 mins for my food in the drive through."
• "This place is AWFUL honestly go somewhere else if you care about your sanity, it took about 30mins to make my order and it wasn’t even that big."
• "Sat in drive thru for 20 minutes."
• "Took 20 minutes to wait in the drive thru que only then to be told to park in the grill bay to wait even longer."
• "Food was cold and took ages to come out."
• "17 minute wait for a regular coffee, burger and fries!"