Address: North Hykeham, Green, LN6 8NH, United Kingdom
Phone: +441522255953
Rating: 4.3
based on 131 reviews.
Staff Professionalism and Compassion
Pros:
"The staff are so friendly and calming, we never felt like we didn’t know what was going on."
"Lovely staff, very friendly, not too professional (and I mean that in the best possible way! No one wants overly professional staff that can’t laugh!)."
"The staff were friendly, but the actual service that my kitten received was not up to scratch."
"Everyone was so kind and sympathetic to me as I’d just lost my husband and poor Charlie was so poorly."
"The staff allowed me to return to the practice at 2am to collect my Dog and take her home, for her final few hours."
Cons:
"One minor thing is that one vet made us feel like we needed to hurry up, and said 'there are at least 3 other emergencies here'."
"Despite us eventually having to say goodbye to our beautiful dog unexpectedly, the care, compassion & service we received from everyone at Vets Now Lincoln was so appreciated & truly moved us."
"I was very dissappointed with the service,only because of the time it took from phone call to treatment,all that the vet/surgeon seemed interested in was payment."
"Great when my mother in law went with her very poorly cat however when we returned to pick her cat up the way in which this was done was disgusting and undignified."
Cost and Pricing Transparency
Pros:
"Friendly staff, did not charge me when I had to bring my dog in at midnight and there was nothing major wrong with him which was incredibly kind."
"Absolutely amazing place. Cannot fault them at all. The staff deserve so much praise."
"We were even made a good cup of tea ! Thank you again we would highly recommend the clinic !!"
Cons:
"My only issue is with the price! I understand that we attended out of hours, but for a 10 min appointment and 5 days worth of pain relief, it cost an outrageous £366!"
"The only negative is the one I'm sure everyone mentions, the cost. I'm afraid there is no justifying the amount an out of hours emergency consultation costs."
"We got overcharged for out of hours to the extent our insurance wouldn't pay it."
"Very little compassion shown, very eager for your money though, it isn't the amount of money for an emergency that is to be expected, but the way in which they go about it."
"The care and treatment could not be faulted. The cost was over the top. Specifically, a total of £200 just for the consultation."
Communication and Updates
Pros:
"They kept me informed of his condition regularly and explained all treatments they needed to undertake for Rue!"
"The care and compassion we received from the vet was fabulous. He was so kind and comforting. He spoke to us directly how we had asked."
Cons:
"Despite signs saying pets will be triaged on arrival it was over an hour before anyone first looked at our cat."
"Telephone assistant and reception was not unfortunately. Trying to get through to customer service is impossible."
"Very good at looking after my cat, only criticism was call backs aren’t when we were promised when our cat was really poorly."
Quality of Medical Care
Pros:
"Nicola, the vet, was clear and straightforward with what needed to happen with our dog and advised me accordingly."
"Nothing but kind and compassionate when I had to take my cat in for overnight monitoring. Everything was explained to me really clearly."
"Excellent service, Rose the vet was extremely caring and compassionate towards our 16-year-old westie Hamish."
Cons:
"They took him into a side room to assess. We took him home to find a huge gash which was causing the pain, the vet did not locate this."
"The vet explained what the process of tests would be to identify the problem & kept me updated with the blood results. The diagnosis was Addison's disease which is a very difficult one to identify but it was spot on."
"A more thorough examination would have found the very inflamed glands in her neck causing her temperature and very painful neck."