The Garage Tyre & Autocare - (MOT & Servicing) Reviews Summary

Customer Service

Pros:

• "Fantastic service, friendly and helpful staff and very fair prices."
• "All the staff were lovely and professional and the price was amazing!"
• "The people were absolutely lovely and funny and went out of their way to drive to our hotel and jump start the car for free."
• "Amazing customer service from Tim and Debbie."
• "Both Andy's very friendly and a pleasure to deal with."
• "The guys I spoke to were helpful, polite and really straightforward."
• "Really friendly, very honest, fantastic customer service."

Cons:

• "I should have gone elsewhere with someone with more experience than a garage that just reads a diagnostic off a machine."
• "Was advised it needed rear discs, pads and a calliper, all in £448! Extortionate."
• "Moreover, I found unfair that they still wanted to charge me £60 for a diagnostic check (not even a reparation)."
• "Very expensive for an ok job charge twice as much labour time as is needed will not be taking any of our cars back."
• "Looked at it home and it was missing clips and there was petrol in the oil as the dip stick level was really high."
• "After having my car here for a service and cambelt change my car has had loads of problems."
• "Although my car started leaking oil from the gear box after it was fitted with a new clutch at the garage."

Efficiency and Reliability

Pros:

• "The work on my car was finished in a timely manner to a high standard."
• "Had phone call to say work was completed ahead of estimated time."
• "The Garage managed to complete the repairs that same day despite it taking me over half the working day to arrange to get it there!"
• "They managed to get my vehicle in there and then."
• "Had them fitted within one hour last Saturday."
• "Within 45 minutes, all the wheels were back on the car and perfectly balanced with tyre pressures checked."
• "I was told to take the car down at 9.30am and it was sorted by 10am!"

Cons:

• "Had a clutch replacement done on my car, while it did take longer than expected (about an extra day) due to an extra part being needed."
• "The fitment was going to take 45 minutes but took an hour and 20."
• "They failed to do so although I was charged £100 for it."
• "This year I asked them to sort out two advisories about brakes indicated on the MOT certificate issued by an independent MOT centre. They failed to do so."
• "Altogether regardless of what they say all the issues stem from that first visit."
• "They claimed it was too much of a coincidence after misdiagnosis a couple of times."
• "BEWARE. Tried to con me out of £320 for a £55 Air con regas due to a 'leak in the system.'"

Value for Money

Pros:

• "They look after you with the price £."
• "Hardworking, professional honest reliable garage would highly recommend to anyone."
• "Very reasonable prices."
• "They charged me a minimal price (only £10) and did a great job of the repair."
• "The price was amazing!"
• "They were able to save me over 50% cost wise in comparison to a quote from Halfords."
• "Good prices also."

Cons:

• "I just found the £55 charge (and so the regas service) a bit unnecessary considering they confirmed that gas was there and my issue was related to air con not working."
• "Altogether loosing/spending £6000."
• "Edit after manager's response: to rectify the crafty quotation of my words used in the response below."

Facilities and Comfort

Pros:

• "Absolutely spotless looking facility, clean and tidy equipment, sets a very high example of a well looked after and maintained facility."
• "Complimentary wifi and hot drinks only thing missing was some biscuits."
• "Clean modern waiting room, free hot drinks, friendly helpful staff."
• "Free tea and coffee and free WiFi too and more importantly very clean toilets!"
• "The workshop and waiting area is clean and inviting and also adds to the 1st class feel."
• "Very smart waiting area and hot coffee available...whats not to like!"
• "Waiting area and facilities are very clean and the free cup coffee was excellent."

Cons:

• "Just needs more comfortable chairs rather than the stools in the waiting room."