Vets Now Portsmouth Reviews Summary

Customer Service

Pros:

• "The telephone receptionist was very kind and understanding."
• "The staff are all so caring from reception right through to vet!"
• "Receptionist was very friendly."
• "The receptionist at the surgery was very kind and understanding."
• "All the staff are friendly and despite being your 'emergency vet' provide a personal touch to the service that makes it feel like visiting your actual vet."
• "The phone call we made had a positive and polite response."
• "The receptionist was kind and helpful, we were offered a drink of water as there was a long wait to see the Vet due to other animals in need of help."

Cons:

• "Complete shambles and untrustworthy practise!"
• "Just thought I'd share what's happened to my mum this week... How unprofessional and disgusting."
• "Not great service."
• "Its just not okay."
• "All in all stay clear of this vets if you can. customer service poor, communication poor, no sympathy that losing a pet is one of the hardest things a family can go through."
• "Took my dog here and had the worst experience the staff are impolite and cheeky."
• "This place is an absolute joke! No sympathy or help what so ever."

Cost & Fees

Pros:

• "Advised the cost which was expensive but it involved a procedure, drugs and overnight stay."
• "The small animal consultation fee was just shy of £100 which isn't awful."
• "Fantastic emergency vets, quick to be seen and left feeling reassured that my fur baby was going to be fine. Very expensive consultation though, thank god I had insurance only reason it's not 5 ⭐."

Cons:

• "£466 for a 20 minute consultation... those fees are pretty much a rip off."
• "£387 to be seen and 2 packs of meds and a head bandage that lasted 20 mins."
• "Only disappointing thing was being charged £16.95 to have a claim form completed for the insurance."
• "I would not be looking to use them again and if it meant taking out a bank loan to use another veterinary service I would."
• "Absolute rip off. Called with a cat that was stung in cheek by the bee. Went to the clinic and while sitting in the waiting area for 30 min I was listening to them charging people for a 1 min visit."
• "Nice enough ladies and my dog was seen very quickly however the price is ridiculous at quadruple your normal consult fee and doesn’t reflect the service you receive."
• "The care was good but the cost is a rip off, over £115 more than other vets for out off hours help."

Quality of Care

Pros:

• "Would always recommend. Glad they were there."
• "They were very good - only one vet on who was very busy but he took the time to explain fully what was wrong with my cat and what he needed to do."
• "Took our dog Essy here late on Saturday night and she received excellent care."
• "We chose to see a nurse as my dog was recovering from her episode at this point, and with her knowledge left feeling confident of what to do next and to come back if we needed to."
• "I'm really happy with the care my cat, Ninja received at the clinic."
• "Every member of the team were professional, friendly and kept us well informed of Milo's treatment plan."
• "So caring and could not have done more."

Cons:

• "DEAR VetsNow OWNER, HOW YOU CAN RUN AN EMERGENCY VET CLINIC WITHOUT AN ANTICOAGULANT??? THE PETS DON'T CAME FOR GROOMING AND NEIL CUTS THERE!"
• "The vet that look at apollo did not interact with him all talk to him she spoke to me for information about apollo then when out door come back with another lady and a muzzle."
• "My cat came out completely traumatised after just an examination."
• "It was frustrating to go to an emergency services and for there not to be someone with exotics experience."
• "The vet was rude, uncaring, showed no compassion and disrespectful."
• "Sadly not recommended if rabbits need overnight care at Vets Now Portsmouth."
• "Our dog was allowed to leave in agony because of the incompetence of the practice."