Specsavers Opticians and Audiologists - Sutton Reviews Summary

Customer Service

Pros:

• "Staff always pleasant and helpful."
• "Nothing was too much trouble."
• "The staff members are excellent and provide a lot of help and advice and they are not pushy with the sales unlike some of the other opticians out there."
• "I congratulate them on their all round customer service."
• "The staff were working incredibly hard and I thought the customer service was superb given circumstances beyond their control."
• "Everyone were so helpful despite how busy they were on that day."
• "The sales staff were friendly, helpful and approachable."

Cons:

• "Horrible just horrible. Customer service is extremely bad."
• "A dreadful experience the only reason I booked here was because there were last minute bookings available.. Guess I know why they gave bookings available! the customer service is horrid."
• "The store staff are incompetent and many do not know how to correctly handle customer complaints."
• "The optician who dealt with me today needs some serious customer service training."
• "Most of the Sutton branch staff requires serious customer service training. Most of them are rude and sarcastic."
• "Unbelievably irresponsible staff, 4 of them chatting behind the counter."
• "All employees were incredibly rude and couldn't care less about customer service."

Store Experience

Pros:

• "After 2 weeks when I went back, I found the store reorganised in a very safe way for customers."
• "The store looks modern, fresh, professional yet welcoming."
• "Very well run, no pressure tactics, don't shadow you as you look around."
• "Sutton branch always have a vast range of glasses to choose from & is very well organised."
• "Staff is very professional and very helpful, all wearing proper Ppe due to covid restrictions."
• "Staff are always obliging, courteous & helpful."
• "Very well organised, with spectacles/audiology (hearing aids) on ground floor, lenses/sight tests on 1st floor & fittings on 3rd floor."

Cons:

• "I would question whether this shop was COVID safe this afternoon."
• "The director doesn't care, no apology and filthy office, didn't wash hands, rubbish on the floor."
• "Just don’t waist your time with Sutton. Go somewhere else."
• "The shop felt crowded."
• "So many were without masks, lots of coughing and sneezing."
• "Facilities for disabled people are dreadful, trying to get through the front door in a wheelchair is a trial."
• "The waiting room was very busy and clearly there is either not enough staff or machines."

Product Quality

Pros:

• "Their glasses range is broad and good value."
• "They helped me even though I couldn’t afford the expensive glasses and only went for the cheap ones that are still good looking."
• "My varifocals (one pair being sunglasses) are super, thank you."
• "I got a wonderfully trendy pair of Balmain glasses at a fantastic price."
• "Only a week wait and i have had compliments since saying I look gorgeous with these glasses."
• "Exellent customer service, I was impressed how they managed to resolve the issue with my glasses after 11.5 months."
• "My old glasses were repaired on the spot."