IMS Estate Agents & Letting Agents Reviews Summary

Customer Service and Support

Pros:

• "Any issues I have reported since have been alleviated."
• "She was very sweet in explaining all the things about the property & tenancy during the viewing."
• "Lynsey was absolutely fantastic from the very beginning. She was approachable, friendly, informative and knowledgeable."
• "Always displaying an exceptional level of helpfulness, proactivity and empathy with my husband and all my family."
• "Professional and personal service, with excellent communication."
• "Lynsey and her team went above and beyond to deliver excellent service."
• "If anyone is looking for a property, IMS is certainly the way to go with their professionalism, quick responses, and kindness."
• "IMS is a fantastic company! Lynsey and Abigail are great to work with and very flexible with their services."

Cons:

• "Felt really let down after my last tenant had moved out and their dog had destroyed the stairs carpet."

Efficiency and Process

Pros:

• "It was one of the smoothest viewings we had, I will definitely recommend IMS to my circle!!!"
• "I was pleasantly surprised by this agency how they processed everything, it was fast and with few hassles compared to other agencies."
• "In the time I've been dealing with them, they have given me nothing but 5 star service."
• "Finding a place to move into is very stressful but they helped me out every step of the way and made the process very smooth."
• "My experience with IMS has been far far better than the other agencies I have dealt with until now in the UK."
• "We had a smooth experience moving into this house which made us very comfortable especially after a stressful period with the previous agency."
• "They found me a brilliant tenant for my only property. They are all friendly, knowledgeable and helpful."
• "Fantastic from start to finish. Straight to the point, and very effective!"

Cons:

• "Once I paid my deposit and signed the paperwork they were not helpful with anything."

Communication and Responsiveness

Pros:

• "Tracy initiated the process and very helpful in sharing all the details for further processes, was patient enough to clear my queries and well-timed response too."
• "They answer emails and phone calls immediately, their communication has been outstanding."
• "Very grateful to be letting through IMS."
• "They have been professional and efficient, always friendly and helpful. Communication is key with anything and they were exceptional at keeping me updated throughout."
• "I recommend all their services. Thank you 😊"
• "We were aiming towards a tight deadline, which has been achieved. I would recommend their services wholeheartedly."
• "Thank you, Lynsey and Abigail for your attention and care!"
• "IMS LETTINGS helped me find my first home here in the UK. Communication from several of the ladies was helpful."

Cons:

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