Star at Sidcup Place Reviews Summary

Food Quality

Pros:

• "Food was wonderful and very generous."
• "We had some picky bits and they were very tasty."
• "Food was fantastic and really well presented."
• "Every meal was served piping hot and presentation was excellent."
• "Food was delicious and vegan which was what we wanted."
• "Food was absolutely amazing."
• "The food was well cooked and delicious to eat, even down to the unexected proverbial Brussel Sprouts."

Cons:

• "the pie was so over cooked I could cut through the crust and the “creamy mash” was instant fake potato not real potatoes."
• "The lasagne was burnt around the edges."
• "Burnt chicken coupons, tasteless, hard French fries."
• "The lam chop was pink near the bone and the chips well no taste to them and warm."
• "Food was delivered cold."
• "The steak with blood coming out of it."
• "The food was overcooked and dry."

Service

Pros:

• "The staff were warm and welcoming."
• "Manager was brilliant in dealing with my issues."
• "The service we received was second to none."
• "Serving staff were efficient and friendly, thank you."
• "Service was quick and all done with a smile."
• "Very friendly helpful staff."
• "Our server Izzy was very polite, friendly and knowledgeable about the menu."

Cons:

• "One member of staff, Assistant Manager I think George could not find a booking in their system and rather than apologising tried being a bit tough."
• "Poor service, missing items from menu, missing items from food delivered, wrong items delivered."
• "25 minutes after our booking time no one has asked even if we wanted a drink so we made the decision to walk out."
• "The waitress was constantly chewing her own dinner and talking with a mouth full of food every time she came over."
• "Service was a little slow."
• "Waited 5 minutes at the reception because there was no-one to check us in for our booking."
• "We were completely ignored."

Ambiance and Cleanliness

Pros:

• "The restaurant was warm, clean and cozy."
• "This is a lovely friendly place to go and eat. Quiet and refreshing to enjoy family times and conversation."
• "Beautiful building and excellent waitress served."
• "Pleasant surroundings, light and airy."
• "The food is delicious and tasty, with a relaxed and warm atmosphere."
• "The venues rooms were amazing, a brilliant atmosphere, spotless, warm and inviting and spacious."
• "The building dates back to 1743 and is impressive."

Cons:

• "I'd avoid this health hazard place."
• "The only, quite huge, complaint was the state of the toilets... only 1 had toilet roll."
• "The building has seen much better days, now the tiling is falling off the walls in the toilets, the decor is dated and very worn."
• "Looks rather run down and grubby outside now because of broken tables and umbrellas."
• "Table was very sticky so could do with a strong wipe."
• "Old outdated decor. Creaky floor, stained carpets and walls with dirt and grime all over them."
• "It was absolutely freezing in the whole place … people had hats and coats on we were so cold we left early."

Management

Pros:

• "The manager Scott, was so accommodating, he went up and beyond."
• "The manager not only knocked off £20 but gave us a free round of drinks and even bought a birthday cake! That is beyond customer care."
• "The Manager couldn't have been more accommodating - he went above and beyond to make sure our time there was as stress free as possible and showed incredible empathy for my situation, thank you again."
• "The new manager however had lost control of his restaurant and obviously did not know what to do."
• "The manager Ricky has done an amazing job of putting in all the covid safety measures."
• "The new manager, Steve, is super friendly and was really accommodating."
• "The manager and staff were superb, 25 meals of most of the menu, were served up within 5 minutes all hot and of excellent quality."