Elite Direct Tyres Reviews Summary

Customer Service

Pros:

• "Staff updating you frequently. Friendly and honest."
• "Very polite team that are professional and care about customers."
• "Staff are professional, wear clean presentable uniforms and are polite."
• "Fantastic company, great prices - very friendly and professional staff."
• "Great company been coming here for years, staff are professional, friendly and extremely helpful, very competitive prices."
• "The staff are friendly and very nice customer service."
• "Your customer service is on point 100% top blokes."

Cons:

• "Racist, unprofessional and unhelpful staff."
• "Bad attitude. No customer service."
• "Terrible service, very unprofessional."
• "They have a very unprofessional attitude and bad customer service skills particularly by their managing director Sean."
• "Customer service is also poor. Staff are unfriendly, no information or help with my car at all."
• "Staff can be rude for no reason other than they don’t like the look of you."
• "Last time I went here to get an MOT done the customer service was dreadful I was talked to in a condescending way."

Quality of Work

Pros:

• "For a garage it is unbelievably clean."
• "I was pleasantly surprised with the professionalism and efficiency deployed by Elite."
• "Their alignment guys actually know how to use the machines."
• "Have been using these guy's for years great service polite and respectful at all times and in safe hands tyre value is fantastic and workmanship great."
• "I recommend this business to anyone who values excellent and honest service."
• "Been going there since 1987 !! Highly recommended..."
• "Excellent service and trustworthy family business."

Cons:

• "They fitted new front springs to my car but when I left them, a loud rattling sound could be heard."
• "Said it would take a day to do. Took four days. Lost four days work as needed car for work. Should of went to kwik fix."
• "Messed me around too many times now, including re-doing jobs on the car."
• "bought a set of 4 alloys and tyres as recommended by them, after a while realised that there is a problem with the tyres as they kept deflating & required top ups."
• "AVOID, they damaged my alloy wheel!!! whilst changing the tyre."
• "Elite scratched my new alloy rims and then denied that they scratched them after a standard wheel alignment."
• "Was very disappointed by the poor quality alloy wheels refurbishment undertaken for our BMW."

Value for Money

Pros:

• "Very reasonable price with friendly service."
• "All adjusted within tolerance for £59.54 while I looked at wheels, magazines and tyres in comfort and paid 80p for a cup of tea."
• "Great service. Good price. Honest workers. Quick work."
• "Really good on price and service."
• "My usual repair shop wanted over 240 for a specific make back box/silencer. Elites were able to supply and fit the same part for 140."
• "Everything was done properly as always and at great prices."
• "Happy with what I paid, very fast service so nothing to complain."