D M S Automotive Ltd Reviews Summary

Category: Auto repair shop Southampton

Address: 4 Newmans Copse Rd, Totton, Southampton SO40 9LX, United Kingdom

Phone: +442380428438

Rating: 4.9
based on 109 reviews.

Customer Service

Pros:

  • "Amazing service by the whole team, before during and after having work carried out."
  • "Could not be happier with my service from DMS. The customer service was second to none."
  • "Everyone at Dms couldn’t be anymore helpful from start to finish."
  • "Everyone was very helpful and friendly. Especially the lady who went beyond professional and made us teas and helped us explore Southampton."
  • "Tony, Rob & Julie was very professional, friendly and made the whole process a brilliant experience."
  • "Needs mentioning that they’re very welcoming and accommodating, can’t remember the lovely receptionists name but she couldn’t have been more helpful."
  • "The lads at DMS really know their stuff, friendly, polite, brilliant service."

Cons:

  • "No one ever called me back and I started calling 27/12/13!, called 3 times and even filled in an online enquiry form on their own website and still no call back."

Performance and Results

Pros:

  • "Tony and his team increased overall power and torque by 12% to almost 400hp on my Targa 997."
  • "I took my 2019 DB11 V8 (Mercedes AMG Engine) down for a full performance tune and remap, and was amazed by the results - over 140bhp and 200ftlbs increase from standard, a massive improvement from stock!"
  • "The car is unreal and gear change well what can I say! Blowed my mind!"
  • "Had my BMW F10 M5 remapped by DMS. It's absolutely transformed the car!"
  • "The power delivery is fantastic and the BHP/Torque gains were amazing, it really has transformed the car!"
  • "Put the AMG in for a remapping, much smoother power delivery, lots more noise and 90 more BHP."
  • "The tuned my 2016 amg a45 from 381 Bhp / 475 Nm (350 ft lbs) to an amazing 433 Bhp / 620 Nm (458 ft lbs)."

Cons:

  • "The only fault I can pick is that they are a 10 hour round trip away from me."

Facilities and Comfort

Pros:

  • "Lovely garage got wicked waiting room as well."
  • "If you decide to wait they have Forza 4 and Netflix at your disposal so the time flies."
  • "Giving us access to their well-stocked entertainment/refreshment facilities."
  • "The Xbox driving set up in the waiting area is a really nice touch."

Cons:

  • There are no negative comments regarding facilities and comfort.

Expertise and Professionalism

Pros:

  • "Very experienced, reassuring and established performance service."
  • "I used this company way back in 2021 and travelled to Southampton from Westerham. Boys know their stuff."
  • "Very professional and friendly service with excellent results I’m so happy with the end result."
  • "Great service, very professional put right a poor map that had been applied by another tuning company."
  • "The knowledge these guys & girls have at Dms are second to none."
  • "Some people think they know what they're doing, these guys really do."
  • "Great bunch of people, very friendly and knowledgeable."

Cons:

  • There are no negative comments regarding expertise and professionalism.

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