Autotec Bristol MOT Garage & Service Center (OPEN DURING LOCKDOWN) Reviews Summary

Customer Service

Pros:

• "I was over the moon with the level of professionalism and care that was displayed when I went here to get my car mot'd."
• "Made a last minute booking and they were very accommodating."
• "Good communication and my car was ready on the same day."
• "Staff are very professional and friendly and the job was done in the time slot as promised so highly recommended."
• "Great customer service. I ordered the wrong tyre by mistake and they swapped it free of charge."
• "Great customer service, honest and fair pricing."
• "The gentleman at the desk was admittedly quite apologetic and helpful and said give me 15 minutes I'll go and get your car right now."

Cons:

• "Extremely disappointed with this garage. They charged me £530, didn't fix the problem so I had to take my car to a different garage."
• "I am very unhappy with the service I received and would strongly advise others not to use this garage."
• "Not respecting customer time."
• "Would definitely avoid."
• "No respect for your car, Equipment is well below standard."
• "Whoever I spoke to on the phone should under no circumstances be allowed to deal with customers until he's had some people skills training - rude, unhelpful and offputting."
• "Absolutely awful experience with this company."

Quality of Work

Pros:

• "Excellent professional, friendly and helpful advice, softened the blow of a minor MOT failure which was easily and simply rectified."
• "Highly recommend."
• "Would highly recommend especially with problems that require more specialist attention."
• "Car had engine management light on, fault. Phoned in the morning. They took the car at lunch time. Phoned to quote for repair and completed the repair 5pm that day."
• "I've been taking my car here since I arrived in Bristol 18 months ago. MOT, service, repairs, everything is done quickly, honestly and to a high standard."
• "Excellent customer service! Diagnosed the problem and fixed it by following day."
• "They sorted the problem swiftly. A very happy customer A*****."

Cons:

• "They carried out a service and MOT on my car, I had to call them at 15.30pm in the afternoon to find out what was happening as I had received zero communication from them only to be told that my car had failed its MOT."
• "Charged us £70 for an electrical issue that wasn't fixed- they said they would change some bulbs to address the issue when there was no issue with our bulbs."
• "Rookie mistakes like forgetting wheel balancing and high labour prices is why you should stay away from this garage."
• "They tried to charge me £400+ for MOT repairs... Went to in'n'out based in cribbs and there was only £100 worth of repairs."
• "Failed my car on MOT for 'excessively worn' rear bushes and 'excessive play' in track rod ball joints."
• "They did work that was unnecessary and over charged me for work that I could have had done elsewhere for far less."
• "Misdiagnosed the issue and tried to overcharge me nearly £1000."

Value for Money

Pros:

• "The price was good and the customer service was impeccable."
• "I saved way over 50%!! on parts and labour work on my Audi RS5!"
• "Very good garage, excellent service, reasonable pricing."
• "The repairs were the cheapest from the few garages I called in the surrounding area."
• "Passed my MOT here for a super cheap price."
• "Rang up with a flat tyre this morning, thinking I'd need a new one. Instead they fixed a broken valve for free and checked all my tyre pressures, I was back on the road by 9am this morning!"
• "Quality work also cheaper than other garages, I've been taking my Corvette to the main dealers for past 4 months, where I had been paying high prices."

Cons:

• "Was quoted £405 for the work which I thought was extortionate."
• "Money grabbing scammers, avoid at all costs."
• "He charged me 440 for this service, which i knew was extortion."
• "AVOID!!! ~ Wasted time and money.."
• "Their quotation was over 3 times the price I have actually paid to repair my car in a different garage!"
• "Overcharged price - despite given quote on phone, was charged more when collected the car."
• "They overcharge you for labour too which is why they can offer cheaper MOT prices than other places."