Address: Coventry Rd, Narborough, Leicester LE19 2GE, United Kingdom
Phone: +441162149392
Rating: 4.1
based on 134 reviews.
Customer Service
Pros:
"Bradley Ashford who sold me the vehicle was friendly and extremely helpful."
"Mohammad Sattar was incredibly helpful in getting us the best deal and helping us find the perfect family car."
"Brian Clarke organised everything from start to finish and was brilliant and very helpful."
"Patrick was amazing throughout. He was very patient and professional."
"The sales team at Marshall Honda Leicester truly listened to my requirements and preferences, tailoring their recommendations accordingly."
"Fantastic customer service, honest and transparent conversations and paperwork and a real focus on customer care / satisfaction."
"Professional, friendly and helpful staff."
Cons:
"The service and communication form this dealer is shocking and I would not recommend them to anyone!"
"Terrible service. Wouldn't recommend to anyone, much better service and staff elsewhere."
"Attitude and customer service from service utterly disgraceful."
"Found the staff to be quiet rude. Was not greeted well by the receptionist."
"she forgot to order parts she was extremely rude and confrontational in her 30’s"
"Communication was difficult, as no one was ever available and when someone was available, all they could say is that ‘this is no my responsibility’."
"Just called Honda Leicester to enquire about purchase of a used civic... the salesman hung up on me mid speech."
Vehicle Quality
Pros:
"The car is immaculate and I am thrilled."
"Packed with the latest tech which I’m still getting my head around, but it’s clear that Honda have thought about design and functionality really carefully."
"The car was also valeted prior to being handed back to me."
"Drives beautifully, with plenty of power to get away from a standing start as well as at higher speeds on motorways."
"Enjoying my Honda Jazz EX Hybrid 1.5 which I recently brought from Honda Leicester."
"Just returned from Marshall Honda (Leicester) with my new (used) Civic and it’s a gem! Drives and looks like new… very happy…. nay, extremely happy!"
"ABSOLUTELY OVER THE MOON with my new MINI!"
Cons:
"I got bad advice what was wrong and parts fitted that was not the fault"
"Bought a used mini from here during lockdown had 2 issues with the car first one resolved second one appalled to hear that a knocking and tapping under foot is a natural knocking noise on the car and not to be worried about."
"6 weeks after buying my car the tyre pressure warning light came on when driving."
"The car had been in a major accident... The front bumper and bonnet had paint peeling off... the sides of the car had paint peeling off under the doors."
"The off-side wing not being replaced properly after repairing a mysteriously punctured air-con."
"The back had been repainted not to a good standard had bubbles in the paint."
"The car is still for sale and they know of all the issues with the car."
Purchase & Aftercare Experience
Pros:
"The whole experience from viewing cars to completing and collecting the vehicle was excellently handled by Bradley."
"Had a fantastic experience purchasing a new difficult to source car with Adonis, Sunil and Rob Tanser."
"The sale felt very friendly and we felt no pressure at all to make the purchase."
"We have used Marshalls Honda a few times over the years, we have always found the staff very helpful and friendly."
"It was a wonderful experience purchasing the Honda CRV."
"Fantastic service from Bradley Ashfield and the team at Marshall’s, Narborough."
"Buying our new car was an excellant experince, Very friendly and welcoming staff."
Cons:
"10/10 DO NOT RECOMMEND this dealership!"
"never trusting a dealership again"
"Worst dealership would never buy from here again."
"after yet another very disappointing visit to this dealership i will never return to this place absolutely awful."
"Even a 1 star is too good for them. Complete cowboys, reserved a car, was assured that it had been prepped to Marshall and Honda standards both cosmetically as well as their vehicle check."
"Having arranged a test drive for my son two weeks ago to test drive a Type R when we turned up at the garage the car wasn't available."
"Stay well away, there are plenty of other law abiding dealers out there."
Value & Pricing
Pros:
"The car was sold to me at a very reasonable price and I part exchange my own car to them and was delighted with the price they bought it for."
"Went all the way to Leicester from London to buy my car and it was worth every mile."
"I would recommend this garage over and over again, and will definitely be back when the time comes to change our other car."
"We returned to Marshall Honda to purchase our third Honda Jazz for my wife."
"Service completed efficiently and I was given a clear fixed price for any additional items found on inspection with no pressure to have the work done there and then."
"Everyone was friendly and helpful, all choices explained clearly, with no pressure."
"Aman he was very helpful and made my experience a whole lot better and confident with my purchase."
Cons:
"Demanded my £600 back straight way and to be fair to Honda I did get it back with all the above cover too."
"I requested a refund for my £99 refundable deposit after 2 and a half weeks I keep getting told we will request the refund as it has to go through head office."
"So on that I rang Honda and basically said they knew about it and hoped that customers don’t find out about it."
"Awful. Spent 2 days trying to get in contact with themselves over a repair done 11 months ago, as the problem has reoccurred."
"Test drove and the car went into limp mode... Was only given an option to buy another car which was £5500 more or refund deposit."
"Told me worth 6400 no more as would auction it so horrified to see it same day on website for 9500."
"Just brought myself 2 year Honda Civic... firstly up to buying her the service was great !!! Got persuaded into paying £600 for the following Tyre cover, Lifeshine cover, Car mats and finely 3 free services..."