Marshall Honda Reading Reviews Summary

Customer Service

Pros:

• "Your service representative was very courteous, friendly and listened to concerns mentioned by me on day of service."
• "The service from sales executive was excellent. He found us exactly what we wanted and he made sure that the purchase went as smoothly as possible."
• "David in the service team was very helpful."
• "The sales and service people are always friendly and helpful."
• "The Honda Reading servicing team has always delivered great service, it's why I keep coming back."
• "As always, I found your colleagues in the servicing team helpful and informative and I value their advice that saves me unnecessary expense."
• "Outstanding service provided by knowledgeable, polite staff."

Cons:

• "Service department leaves a lot to be desired."
• "It is extremely disappointing to get such bad customer service."
• "Terrible service."
• "Awful service."
• "Appalling service."
• "Very poor service."
• "Extremely rude and unhelpful when asking if someone around to help."

Sales Experience

Pros:

• "I received a very fair trade in deal and at no time felt any pressure."
• "Car was delivered on time with my choice of colour."
• "Great experience! Thanks Lloyd, amazing test ride on the CRV, from start to finish it was smooth."
• "I highly recommend them to anyone wishing for excellent sales service."
• "The service from sales executive was excellent. He found us exactly what we wanted and he made sure that the purchase went as smoothly as possible."
• "Fantastic experience in leasing a new car, we had a Salesman called Peter look after us."
• "We have had an outstanding experience at the Honda Marshall Reading dealership and helped especially by Darren and Connor in the Sales team."

Cons:

• "I am now seeking legal advice and will never deal with them again!"
• "This was an unsatisfactory experience, as there were no systems in place at Honda Finance to manage this transaction, which is offered to customers."
• "Me and my husband booked a test drive in advance. We turned up on time and spent over 30 min looking around the showroom without anyone even acknowledging us."
• "Unfortunately poor experience overall, after not going through with a purchase I'm having to keep requesting my £99 deposit back which I still haven't received."
• "Huge disappointment and even if I'm using my 3rd Honda in my life and I'm not planning to change it one thing is sure- I will never go back to this garage."
• "Nice people to start with. Almost zero after sales service."
• "What followed was an extremely unpleasant lecture on how I need to work with them and they feel it is foolish of me to cancel the contract at this time."

Showroom Experience

Pros:

• "Visited Marshall Honda Reading and was most impressed with the staff and the beautiful showroom."
• "Visited this amazing showroom to have a good look around the motorbikes."
• "Absolutely delighted with the level of service and customer care provided by Marshall Honda Reading."
• "it is without a doubt a five star Honda garage from service, facilities to watch your car getting sorted and hot drinks beside tv."
• "Can not fault my experience with Marshall Honda Reading."
• "Such a great Dealership! I always feel welcome when I come in to get my car fixed."
• "From purchase to servicing to trade in, the team in Reading give a fantastic customer experience throughout the cycle."

Cons:

• "Me and my husband booked a test drive in advance. We turned up on time and spent over 30 min looking around the showroom without anyone even acknowledging us."
• "Went on Sunday afternoon at 14:30 looking at purchasing a motorbike and it was a waste of time."
• "The wasted time, energy, and resources that I dedicated to visiting their establishment have negatively impacted my perception of their professionalism and customer service."
• "If you want to buy a motorbike from this company you're wasting your time."
• "Really shocked at the level of customer service from Reading Honda."
• "I have been dealing with Reading Honda since 2016 always had a very good customer service. But this time it was terrible with the service department front desk."
• "I doubt I will come here again."