Address: Western Rd, Stratford-upon-Avon, CV37 0AH, United Kingdom
Phone: +441789415555
Rating: 4.8
based on 203 reviews.
Customer Service
Pros:
"All in all a great experience with a fantastic delivery experience also!"
"Excellent staff can’t fault them a big thanks to all."
"Polite and friendly staff. Very helpful when handing over my newly purchased Honda."
"A first-class operation which keeps me going back for my annual service and MOT."
"The sales team, principally Dijonne and at an earlier stage Sally, were well informed, helpful and very professional."
"Staff there were very quick to respond to queries and gave very clear information."
"All staff were helpful, welcoming and friendly."
Cons:
"No courtesy car was offered i had to wander around town."
"I rang the service department at 12:40 on Saturday and they were to call me back. I waited 2 hours, no call."
"No hand book or service record with the second hand car I bought."
"Really Really bad rude, Service AVOID go to another honda not (Stratford)"
"Listers Stratford initially couldn't find me an appointment although I booked 8 weeks in advance."
"Im afraid not a happy experience. had to go back as there was a bit of rubber hanging lose after the m o t."
"They lied, kept me waiting for hours, and charged me for it!"
Sales Experience
Pros:
"Barry made my husband a VERY happy man, more happy then I could possibly ever make him unfortunately."
"Fantastic dealership! We have just collected our second Honda Jazz Crosstar from Listers Honda Stratford-upon-Avon."
"Barry, the salesman that sold me the car is not only good looking but he smells great."
"Barry was especially patient with me and made the task of trading in my car very easy."
"Dejorn Goldsmith, Sales Executive, has remained caring and extremely professional."
"I recommend Listers for exemplary service."
"What fantastic customers service and customer care from your salesman Barry De Lacy."
Cons:
"I was enquiring about buying a ex demo car but was only offered £4,500 to £5,000 for my car, which i thought was quite low."
"Called Honda Chiswick, and oh yes they could help but would charge me £25.00 and wanted proof of Ownership and would have to wait."
"It took 5 hours for an mot and a service .and i had taken it in at 08 15."
"I ordered my car in March and it wasn't delivered until the end of July."
"Someone forgot to check the Adblue which had to be filled right up."
"Terrible customer service. Booked car in for a service. Picked car up with the window seal broken."
"The coventy store was as bad at ripping people off!"
Vehicle Service and Maintenance
Pros:
"Just had my car serviced at Honda Stratford - service team were excellent - car was returned on time washed and vacuumed."
"Body repair done very well. Collect and return service excellent."
"I had an MOT done and the service was brilliant, I only had to wait for around 1hr and there were plenty of refreshments in the waiting area."
"Listers Honda has carried out my car services from new. Always have had great service."
"The service has been first class with all of the staff being so very friendly."
"Had our old Civic serviced and the price came in close to local independents but was a lot more thorough."
"Service was done quickly with a phone update part way through."
Cons:
"It's taken 2 years to post this edit but unfortunately, it turned out they didn't even service my transmission or change the seal in it that I asked them to."
"I have a Honda CRV with the Air Bag warning light on, which means the car has no airbags working."
"They didnt sign my service book till the second visit,although it was on the passenger seat."
"The change of car was quick and efficient BUT the tyre inflater warning has kept coming up."
"I did notice on the photos of the vehicle that it was missing a small rubber Strake underneath the n/s front."
"Nothing was explained about the car.. Here are the keys and nothing else."
"I was told I needed a set of carpets for the car as there were non fitted but having purchased them found the 'used' set in the boot."