Listers Honda Northampton Reviews Summary

Customer Service

Pros:

• "Great customer service."
• "Daniel, our sales exec, was really friendly and attentive and made everything smooth and easy."
• "The agent doing it was phenomenally friendly and cordial."
• "Brilliant customer service, really helped me out buying my first car."
• "The level of service Alex gave me was absolutely superb."
• "Brilliant customer service from start to finish."
• "The customer service was amazing, went above and beyond to ensure the best service."

Cons:

• "I have done booking of Honda Jazz paying 250 💷, it was confirmed by the sales manager that Car would be brought to Northampton Branch... Car has been already sold out 😀 very unpofessional."
• "Failed to inform me about work that needed doing. I would like more proof that they’ve done the work required."
• "I had to pay for checking my car (lifting on the ramp and checking condition of tires) even when I said I work in garage. That's calls over selling."
• "Being disabled an uncomfortable wait for so long and the messing about getting my car is not a priority customer service to me."
• "I am afraid I experienced very poor mannerism and professionalism by the staff."
• "Not informed that there was delay in car wash, we could have left an hour earlier."
• "Feel that they have a we know best attitude, why are you asking questions!"

Sales Experience

Pros:

• "Our sales advisor Matt in the Northampton branch was very helpful and very friendly to deal with."
• "No pushy sales techniques and the simplicity of telling us the truth on what could and could not be given along with allowing us the time to decide what we wanted, liked and needed."
• "Very professional company in the sense that at no time did we feel pressurised into a buying decision."
• "We were very impressed with the professionalism of the sales executive, Mr Sean Donovan, within the Northampton Branch."
• "Jack was our sales executive and he was brilliant, no pressure to take out finance or additional products after we had said no."
• "Recently bought a second hand car from Dan of Listers Honda Northampton. Excellent service and no hassle to buy which is unlike many experiences I’ve had purchasing a car."
• "The experience was professional as usual."

Cons:

• "The buying process was straightforward and speedy but I was not offered a test drive before purchasing and would probably have backed out because the Honda Jazz 1.3 lacks power and dies on steep hills."
• "Just one thing that was not mentioned during the sales process that we discovered when we drove away with the car."
• "All I can say is shocking. My Parents bought a Jazz from here and they sold them a warranty for £680."
• "Would have been nice to get a full tank or some fuel as it was literally on the empty mark."
• "I wasted an hour out of my day driving to the dealership because this information/fee was not divulged over the phone."
• "I have visited most of the different car dealerships in Northampton and my experience has been the same, pushy salespeople and honestly not a nice experience."
• "Advised me that my front brakes (discs and pads) were at 80% wear. Quoted me £317 to replace during the service."

Vehicle Condition

Pros:

• "Our car looked brand new after the Spruce."
• "It was valeted, fuelled up, and looking beautiful writing for me out front and it drives like a dream."
• "Listers had described to me that the car was immaculate, literally like new, one owner with fsh."
• "They presented the car in an immaculate way, offered to put right a couple of minor things (a small dent and paint chip)."
• "Minor defects on the bodywork were put right and finished to an excellent standard."
• "The car came with a full mechanical check-up, 12 months warranty, and 1 year AA breakdown."
• "The car was collected first thing in the morning and returned later that day looking nice and clean and fully serviced."