Halfords - Derby Wyvern Reviews Summary

Customer Service

Pros:

• "Fantastic visit to Halfords, Derby - Wyvern Way. All staff were helpful especially Steve."
• "I was served by Patrick from Halfords at Derby. What a pleasant young man very knowledgeable."
• "Pat was professional, with excellent interpersonal and communication skills."
• "The service provided by the friendly team was amazing."
• "The shop staff and the technician were friendly and helpful."
• "The staff are excellent and professional. They were very helpful and polite."
• "Super quick to help, really friendly bunch and amazingly helpful."

Cons:

• "Not a well organised store but we got there in the end."
• "Disappointing service, order from store for collection the following day. Had call from store to say sorry item actually not in stock."
• "Terrible customer service. The click and collect was supposed to be ready in 1-2 hours. Two days- later no confirmation from the store."
• "the staff was so rude and wasn't willing to replace it after little arguments with them they decide to replace one and told me they will not issue me a return receipt."
• "Sadly I found the staff were not very friendly or welcoming."
• "Found the staff to be extremely rude not interested in the slightest no social distancing Very unhappy experience will not be visiting again."
• "Very disappointed very unhelpful staff."

Product Availability and Stock

Pros:

• "Halfords have a varied selection of goods, I can imagine that they stock almost everything needed for car maintenance etc."
• "The store layout is easy to navigate and well signed."
• "Most parts being good quality at good prices."
• "Halfords always have the tools and products I need."
• "Looked for a specific brand of battery charger. Found what I wanted."
• "Decent budget to mid-range car cleaning products."
• "Always happy buying tools and other stuff from Halfords lifetime guarantee on tools."

Cons:

• "Don't advertise stock you don't have! left with no solution."
• "Be very careful when buying bikes from here."
• "Tried to call the store almost impossible."
• "Although fitting staff were v good, phone calls promised did not materialise as promised."
• "Booked cycle assessment online last night - rang this morning to confirm all in order - told they knew NOTHING about my booking."
• "Visited the store to purchase 3 bikes... Didn’t have any 18” kids bikes in stock."
• "Ordered an air filter with a 3 day lead time. Was told they’d ring me when it’s in, heard nothing from them."

Staff and Service Quality

Pros:

• "I always get helpful technical information from the cycling department."
• "The staff in this store are knowledgeable and helped me make an informed choice."
• "I shall return to this branch. Impressed. Credit to you PAT. Thank You."
• "Staff very professional,, very friendly.. I will recommend halfords to anyone,,,, thank you"
• "Always best advice from here, particularly from Reehan who despite being really busy and not actually able to make a sale to me gave the best advice, which is why I always come to halfords, keep up the good work."
• "I've been here a few times for bike parts and every time I have been met with brilliant customer service."
• "The staff were super helpful and friendly, and I can't fault them."

Cons:

• "the shop staff is not nice to help, refusing to perform various works on replacing a light bulb."
• "Unhelpful staff. Booked online for an AC check, turned up and they didn’t even realise it was on the system."
• "Unethical scam artists. Advise you go somewhere."
• "Arrived half 8 for light bulb replacement, waited an hour and half for technician to arrive having been told twice he was on his way, gave up at 10, still no sign."
• "Refused to change my LED light on my truck as thay said thay are for off rd use only??"
• "Didn't call me once to actaully confirm what was going on with my car in the 3 days they had it, called them 3 times a day to actaully get an answer!"
• "Some staff Unhelpful and uninterested."