Address: London Rd, Newbury, RG14 2DA, United Kingdom
Phone: +44163531461
Rating: 3.8
based on 120 reviews.
Service
Pros:
"Staff were extremely polite and dealt with the covid upheivale very well."
"Service very friendly and efficient, food cooked as requested and well presented."
"Can’t praise enough, Owen and the team, Elaine, Conner and Emily have been fantastic."
"Always good service at reasonable prices and speedy delivery of food."
"The staff were very welcoming and took time to look after our party of 7."
"Very friendly and quick service."
"Excellent Food and excellent service, I was late but the staff were understandable and still accommodated me, the General Manager Owen has outstanding customer service."
Cons:
"Service and quality is why a 1 star rating."
"Dirty, slow service. Bad attitude, rowdy drinkers."
"The manager is extremely rude and does not listen to customers."
"Food given out person by person rather than per table."
"Service very slow nearly an hour before our food was served this lunchtime."
"We waited over 2 hrs for 2 adult meals and 2 kids meals, when we asked what was taking so long the bar staff said its not his problem."
"Never going back. Rude staff, who get annoyed if you ask too many question and really expensive prices for such mediocre food."
Food Quality
Pros:
"Food was lovely. The staff were extremely friendly."
"Delicious food, been twice and it was perfect every time."
"The food was really tasty and plenty of it."
"Had an all day breakfast here and it was fab. 3 bacon, 2 nice sausages, beans, tomatoe, mushroom, and chips."
"Amazing food piping hot, steak came exactly as ordered and really great taste, no gristle or fat."
"Fish and chips were excellent, the freshest fish I've had for ages."
"Had meal with my son he had the mini mixed grill and loved it, I had the ultimate plate gammon now this was the best gammon I've had in a very long time not a single piece of fat."
Cons:
"Awful. Food was barely lukewarm."
"Waited an hour for our food which wasn't very hot when it came out!"
"When I complained and asked for moneyback, no apology and told they wanted the food back!!!"
"Took my sister to have lunch monday ordered two fish and chips when they arrived both the fish was raw."
"The roast dinner was disgusting, the potatoes were rock hard, beef had dried out and the Yorkshire pudding was awful!"
"The food isn't expensive and arrived promptly, but it's appearance was in no way similar to the sumptuous looking menu photographs and it's abundance of oil and lack of flavour was somewhat off putting."
"The food ordered was burnt beyond recognition."
Ambience & Decor
Pros:
"Nice straight forward pub, went in for a drink and meet friends."
"Lovely pub, staff are really friendly and make you feel welcome."
"Newly decorated since our last visit."
"The outside garden was nice with lots of tables and umbrellas."
"Nice enough inside and plenty of seating outside too."
"I really like this pub and restaurant I never had food here. I simply enjoyed the nice atmosphere of the place."
"Not very busy, nice atmosphere."
Cons:
"Although the food was good, the overall ambience was disappointing."
"The outside seating area is in need of some TLC."
"The staff turned a blind eye, which was disappointing, as the kids trashed the newly appointed decor."
"It is a pub so it can get loud later on for the children but go in earlier and there aren’t any issues."
"Freezing cold in there we and other people were shivering!"
"Clearly the staff at this establishment adheres to bullies."
"We want for a meal here, I was slightly nervous as we went in due to a small but lively crowd drinking near the entrance, however my fears were misplaced as we were shown to a secluded dining area where we were able to enjoy our meal."
Management & Staff Behavior
Pros:
"Arrived at the pub above to carry out the services we provide for them, met the manager on site, and he was Extremely Helpful, Professional, and a Great Sense of humour."
"I throughly enjoyed the experience I had at the swan Newbury, all the staff that served me was happy and welcoming with a smile."
"The team there today were fantastic, they were very helpful and empathetic with mine and my mum’s specific dietary needs."
"Some of the reviews on here almost put us off but we always make our own judgements. My mum and I arrived here on a Sunday evening after a long journey. We were welcomed quickly and efficiently."
"Me and the girls went there yesterday evening for my hen do and boy what a night! We got served by elisa .staff was friendly good service and food was lovely."
"My family and I went for lunch Tuesday and it was lovely. We were looked after by Karen who did an amazing job at making sure we had everything we needed and made us feel very welcome we will definitely be coming back."
"The service was excellent....we had no complaints whatsoever."