Frankie & Benny's Reviews Summary

Staff Service

Pros:

• "Greeted by friendly staff on Tuesday 24th of January."
• "Just had a delicious meal served by great staff at East Midlands Airport. Thank you so much Joanne."
• "Our superb bartender Nemo served us the most spectacular Milkshakes."
• "Very nice, quiet (today anyway) and quick service, server was polite, friendly and approachable."
• "The service was quick when taking the order and bringing the food."
• "Always gets the holiday off to a cracking start... very good staff - friendly and quick if you need it."
• "Served by a very polite friendly waitress, Paulina who made me feel very welcome and offered fast service with a massive smile."

Cons:

• "Service slow, waitress not listening to the order."
• "Met at the entrance to be told 45-60 mins wait, felt as if staff was trying to put you off entering."
• "One member of staff Peter is running about doing all the work, and the rest of the staff on a go slow."
• "Staff utterly disinterested in customers."
• "Due to go on our first flight together and we're ignored by two girls gossiping at the host stand."
• "The staff were lazy and uncooperative."
• "Staff clearly not trained properly, and management nowhere to be seen."

Food Quality

Pros:

• "Pizza was fresh, but chips were laying on the counter since we got there."
• "Food was good."
• "Perfectly servicable food... the staff were very helpful and happy too."
• "Food is always lovely here, can't say the same for the staff unfortunately as they were very rude and ignorant."
• "Food is generally good but you know what you are going to get ie fast fried food dishes ie burgers etc."
• "Food was good and service was excellent."
• "Breakfast was served very quick and it was big portion and very tasty."

Cons:

• "The worst airport meal ever 80quid for four bfasts 3quid for toast absolute rip off."
• "The food was horrible burned sausages and hard bacon burned mushroom."
• "Worst breakfast I. A long time. The sausage looked like yesterday's."
• "Overpriced burger and stale, burnt chips."
• "The food was cold and dry."
• "The food was horrible, and burnt potion sizes small."
• "Food was terrible. Ordered a hot dog and pasta. Both came out cold."

Value for Money

Pros:

• "More expensive than normal Frankie and Benny's but you expect that at an airport."
• "Drinks and food were on the pricey side for what they were but I'm assuming it's because it's in the airport."
• "A bit pricey but what I would expect at any airport."
• "Decent grub at a reasonable price, amazing staff."
• "The breakfast we had was nice for the price point."
• "Expensive if you don't have a discount voucher, groupon or app offer - but worth a visit with one."
• "Enjoyed the big breakfast."

Cons:

• "Food was not so bad but if you don't see the sign that says you can only park for a few minutes you will receive a bill for parking just to ensure that you have indigestion and a headache."
• "The annoying thing was being forced to sit at the dark back of the restaurant because the front seats were 'bar area' only - despite the fact that they were all empty!"
• "Overpriced £60+ for a basic meal and a drink for 2 people."
• "Watch what they are charging you the waitress asked for £50 when we got the receipt it was only £35 bill not explained and staff didn't know what they were charging for...."
• "Felt like they robbed us when we came to pay. Nearly £40 for two."
• "To say we paid £12 for four slices of bread was absolutely disgusting."
• "Rip off drinks. £4 for a glass of Coke?!"