Arden IT Ltd Reviews Summary

Quality of Service

Pros:

• "Highly recommended business and very knowledgeable."
• "The staff took their time to listen to my issues and offered some troubleshooting tips over the phone."
• "Jamie made me feel welcome and spoke in plain English in helping me solve my laptop problem."
• "Jamie explained things with great patience as I am not technically minded."
• "I chose Arden IT following vast recommendations from a local Facebook page."
• "The best interaction with an IT professional I have ever had."
• "Jamie was super helpful both times I went in with a similar problem."
• "I have used their service for my laptop and PC, they also helped me with my printer and home WiFi with excellent advise."

Cons:

• "There are no negative comments in the reviews regarding the quality of service."

Customer Support and Communication

Pros:

• "When I collected the mouse, I got the impression of a well run, professional business."
• "After all of the help and advice they also refused payment for their time."
• "Jamie provided excellent repair and customer service."
• "He couldn't have been more helpful and friendly. Very reasonable fees too."
• "If you want quality IT help, call them or just walk in - you won't be disappointed."
• "Friendly and helpful staff, in a relaxed atmosphere. Aren't massive on fees or choking money out of you either."
• "Really nice lads, took my computer in for an inspection and when I had another issue a couple days later they looked at it free of charge since I’d already paid."
• "Can’t recommend enough... highly knowledgeable and friendly staff, always go above and beyond expectations to meet customer needs."

Cons:

• "There are no negative comments in the reviews regarding customer support and communication."

Efficiency and Turnaround Time

Pros:

• "He gave great advice and said that he could do the job for the next day. Brilliant!"
• "Less than 24 hours later I received a call to say my laptop was ready for collection."
• "The whole repair, labour, etc. ended up saving me a lot of money."
• "Took the laptop in on Friday afternoon and was told that my hard drive needed replacing, I was back on my laptop again Monday morning, great service, knowledge and prices."
• "Jamie set my expectations as to what the problems could be. He then called back as promised the following day."
• "Dean fixed them quickly without any fuss."
• "They got to work on it and within a couple of hours they had figured it out for me, called me up and I came to collect."
• "Dean and his staff are extremely helpful and knowledgeable. They saved our lives by retrieving our data from a failed laptop."

Cons:

• "There are no negative comments in the reviews regarding efficiency and turnaround time."