West Ivy Reviews Summary

Customer Service

Pros:

• "Excellent customer service, especially from Jack."
• "Prompt & polite service from the staff."
• "The staff were all lovely and attentive."
• "Our server was Jess and she was super friendly and accommodating."
• "The service is amazing, the staff are so friendly and happy go lucky."
• "The staff were very friendly and professional, especially Mac."
• "My wife and I enjoyed great service in a vibrant atmosphere."
• "The service was excellent, very polite and attentive."

Cons:

• "Service was a bit rushed but we were given a free cheesecake so that was a plus."
• "Staff are inconsiderate, unprofessional and lack customer service skills."
• "Waited half hour for drinks. The staff were not very helpful or apologetic so we had to leave."
• "We were seated under a heated canopy that saved us from the rain. The woman who served us was so friendly and despite it being busy, we didn't have to wait long for service."
• "Never will be going here if you want cold rushed food that’s tasteless and very very aggressive and angry management then west ivy is the place."
• "Service was really good. Food was fantastic."
• "Food was fantastic and good value for money. 2 of our group had the afternoon tea but hot drinks were brought out ahead of the meal and would have been better served once the food arrived."
• "The service was amzning and the food was also amazing."

Food Quality

Pros:

• "The flat iron steak with camembert share, board!! If you love your cheese and steak, this is a must!!"
• "The rest of the food was great, and the portion sizes are generous."
• "Flatbread/pizza are always tasty."
• "I had a really good steak here, large glass of red wine and a cocktail and it was all pretty good."
• "Halal, but average tasting food."
• "We all had different foods which were well presented and super tasty."
• "Food is delicious. I loved every bite of it."
• "The food was excellent, plenty of it and great value for money."

Cons:

• "The food is below average with minimal taste."
• "The only thing that let it down was my partner's steak was quite overdone."
• "Halal, but average tasting food. Well-presented but flavours were not unique or particularly enjoyable."
• "The food and service was very fast, however my main was fairly bland."
• "Food at West Ivy is quite average but overpriced too."
• "The mains were bland. If we were to return again we would order something other than the hanging skewers."
• "The food came after 40 min intervals per course."
• "The noise and the music were too loud and seemed to get louder as more people came in. Food was messy,on the bao buns plate."

Ambiance and Decor

Pros:

• "With a very modern and stylish inside."
• "They've done a great job of the presentation and decor as it really does feel like you're out at a nice restaurant."
• "Outdoor heated area if you are to wait or eat outside."
• "Ambience is nice, they have outdoor and indoor seating."
• "The atmosphere was something I never have experienced in my years of dining at restaurants."
• "The honey burboun chicken bites were one of the nicest things I've ever tasted."
• "A very much like a green house. No air con so we were roasting but apart from that, very enjoyable."
• "Outdoor seating."

Cons:

• "The place had a decent atmosphere and the staff were friendly."
• "There's not much room at the tables and everyone seems to be squashed in."
• "It was very noisy and was completely over decorated with unnecessary flowers, vases, shelves, lights etc."
• "The place is quirky, take out a third of the tables and have a dress code it could be a nice place."
• "The noise and the music were too loud and seemed to get louder as more people came in."
• "Not my first visit but was disappointed today."
• "The noise and the music were too loud and seemed to get louder as more people came in. Food was messy,on the bao buns plate."
• "The afternoon tea was amazing!! Not the traditional type but everything was so tasty."