Knutsford Veterinary Surgery I Vets in Knutsford Reviews Summary

Quality of Care

Pros:

• "The care that my cat Winston received was superb."
• "Natalie gently explained every step of the process."
• "Paul provided emergency care and arrived at house within minutes of us making the initial call."
• "Their timely advice and care helped us to effect a full recovery for our much loved dog."
• "She received platinum standard care and respect from Paul and the nurse who was working with him."
• "The care we received from Paul was superb, he gently walked us through all the procedures."
• "They shown us the most amazing compassion and took the most amazing care of our dog."

Cons:

• "£756 later you have done a surgery which we've had done 2-3 times before with no luck."
• "On the 15th of October my 2 kittens (who were only 6 weeks old) were examined by a female vet who gave them worming medication, spot on flea and probiotics... and within 24 hours they were both dead."
• "Now a day before you were supposed to fulfil what I had paid £954 for, you have cancelled the operation, ignored my calls."
• "You charged me £198 for a 45 minute consultation which could of been done in 5 minutes."
• "Booked an appointment for our dog, travelled from Manchester for over 45 minutes to be told that you are unable to go ahead with the booking."
• "I have spoken with the RCVS and would like a 100% refund as you have achieved nothing."

Staff and Service

Pros:

• "The staff were so down to earth and friendly."
• "They are such a friendly and helpful team that words can not describe how amazing they all are."
• "Everyone is so friendly and approachable - it makes going to the vets a pleasure!"
• "The staff here are friendly, and incredibly helpful."
• "Also Receptionists & Nurses are professional and lovely never had a problem getting an appointment."
• "The entire team goes above and beyond to ensure that our pets are happy and healthy."
• "The reception staff were very friendly and helpful."

Cons:

• "Its expensive especially when one of my dogs is half the size of the other but they come home smelling lovely."

Facilities and Equipment

Pros:

• "Outstanding facilities and state of the art equipment."
• "The investment Paul has spent in the latest equipment and training, for the benefit of the patients, is inspiring."

Cons:

• No negative comments reported.

Communication and Support

Pros:

• "The reminder texting and email service is invaluable so that we never miss Harvey’s annual vaccinations and regular preventative treatments."
• "Paul is extremely passionate about pets and has always been extremely responsive to any concerns."
• "With Pauls' knowledge and expertise we were signposted to the right person at the right place."
• "They took the time to really get to know my dogs Misio and Chubby and offer personalised care."
• "As an experienced owner I get spoken to at that level and not patronised, but there is huge support and empathy for first time pet owners too."
• "They just make it so much easier by being great with Freddie (and me)."
• "Everyone we have ever had contact with has been fantastic but I am grateful that Paul completely understands the benefits of consistently seeing the same vet."

Cons:

• No negative comments reported.

Recommendations

Pros:

• "I would highly recommend."
• "We trust Knutsford Veterinary Surgery wholeheartedly and wouldn’t go anywhere else."
• "I'm always recommending Paul and his team to my friends and family in the area."
• "We would highly recommend them to care for your pets."
• "Trust me, you will not find a vet practice more reliable, professional and caring than Knutsford Vet Surgery! 100% recommended!"
• "I highly recommend Paul and the team at Knutsford Vets. They have gone above and beyond whilst looking after my pet."
• "I recommend them to all my family and friends. Worth the drive from Winsford!"

Cons:

• No negative comments reported.