Greenbank Veterinary Clinic Reviews Summary

Facility and Comfort

Pros:

• "The building is well lit and very spacious to say the least."
• "A large reception area offers separate waiting/seating areas for both cat and dog owners."
• "Fresh, clean almost hospital like."
• "The centre is very modern and clean."
• "Beautiful newly refurbished surgery. Free carpark, separate waiting areas for cats and dogs with shelves for cat carriers in the cats' area."
• "The new building is very will thought out. Dogs separate from cats and smaller pets. Bright and roomy."
• "Separate sitting areas for cats & dogs which I never seen before."

Cons:

• "Since they moved to the new building the service has massively gone down hill and been more about the money than the actual care given to the animals."
• "Because of covid restrictions we had to wait outside in the car park, which was fine until it started hammering down with rain."
• "Although there's no separate waiting room for cats and dogs, it's ok."
• "Seemed fairly small though."
• "The vets is wheelchair accessible all though a tight squeeze in surgery rooms and there is an upstairs which is not accessible."
• "There is no parking available and you have to park on the main road."

Staff and Service

Pros:

• "Highly recommend this surgery."
• "The service and care my pets have received is second to none."
• "I have full faith my pets best interests are always at heart."
• "Amazing staff and clean clinic. I was seen on time and they truly cared for my new puppy."
• "They also compromised with the funds...couldn’t of asked for s better service."
• "Just spoken to one of the reception staff at Greenbank- always super polite, informative and reassuring."
• "The staff here are amazing, I have a deaf dog and they all go out the way to make him feel safe and he loves going because of it which is great."

Cons:

• "This has to be the worst vets I have ever encountered before. The receptionists are inexperienced. The practice is so unprofessionally run."
• "The complete disregard for his welfare was truly disgusting and cruel."
• "Awful customer service. Had the cat booked in for jabs, didn't remind me as asked and had to start again."
• "Hopeless appointments system."
• "The staff on reception were very dismissive of the advice given by the RSPCA; one in particular was quite aggressive and had a 'couldn't be bothered' attitude."
• "Since Caroline has retired and Medivet took over it is shocking."
• "They don't answer the phone. Don't phone to update, And counter staff disinterested."

Cost and Value

Pros:

• "Prices are very good compared to other vets in the area."
• "They are the cheapest vets I have found for routine inoculations and spaying."
• "very professional.. very honest about treatment.and medicine for my dog..and they don't over charge."
• "They didn't charge a ridiculous amount for the service."
• "Got excellent advice, two courses of tablets for a poorly pooch, less than £50!!"
• "Very reasonable prices, highly professional and friendly staff."
• "Greenbank go out of their way to make sure they aren't overcharging you."

Cons:

• "Your medications are 3, 4, 5 times more expensive than online, which makes you feel you’re being ripped off."
• "I could have saved nearly £20 had I purchased the script."
• "Since becoming Medivet the prices for flea treatment in particular have increased and the charge for a private prescription is extortionate."
• "Prices hiked on all items just due to change of name? Consultation prices hiked."
• "They will rob you blind! They charged my 70 yr old mother £50 for two prescriptions because she didn't want to buy the medication from them."
• "It can take hours of ringing to get them to answer the phone, and suddenly they now have to prescribe the expensive brands of medication."
• "Since their takeover by MediVet though the prices have gone through the roof."

Management and Efficiency

Pros:

• "Dropped my cat in for a check recently. Very different experience with the corona precautions in place. Very well managed."
• "They run a small clinic on a Saturday morning, at week day costs, which is amazing."
• "They support the stockport cats protection league and raise funds and awareness."
• "Staff on phones are polite and really listen to your queries and sort things out efficiently."
• "They were very compassionate and very helpful given these testing times we are living in at the moment thank you again to all the staff that work there."
• "They always listen to me which is important, I know my dogs and I know when something is wrong and they work with me."
• "The staff are absolutely amazing. They treated me with the utmost respect, very kind, caring and helpful."

Cons:

• "Asked to bring in my scared dog for 8.20am. Phoned at 12.15pm to see if my dogs operation had gone ok,...not been seen! 4hrs in a cage scared to death."
• "Only negative we had to wait 40mins past the time of the appointment to be seen, which was way too long."
• "Regularly have very long waits for appointments - most recent appointment was 40 minutes late."
• "Nowadays it can take hours to get through to reception to make appointments."
• "After four years, we will not be going here again."
• "Unfortunately, sometimes there is a problem with the management, like for the last appointment for vaccine for my kitten I had to wait for almost an hour."
• "I even waited an hour Saturday to speak to a vet which they said would ring me after waiting with no phone call of them."