Asda Hounslow Superstore Reviews Summary

Customer Service

Pros:

• "Even at peak times I don't wait long in line, the staff are very courteous and professional."
• "Staff like her are the assets for the company."
• "The customer service at Asda Hounslow Superstore is nothing short of exemplary."
• "Very grateful to the security and customer service as I got my missing things along with bills outside the store."
• "The staff are helpful and friendly for the most part and I really enjoy having this store nearby, I do the vast majority of my grocery shopping here."
• "The staff is very friendly and helpful."
• "The staff are friendly and helpful, I got a nice shopping experience there so I think it is one of the best hypermarkets in London."

Cons:

• "Worst customer service."
• "The lady working there too unfriendly."
• "Staff is really unhelpful and some are still not wearing masks during this pandemic when is mandatory."
• "Extremely rude staff who seem to take pride in being unhelpful."
• "Staff either clueless or just plain lazy to help you out and the checkout manger needs to come back to planet Earth."
• "Extremely rude staff here, need to be fired or re-trained on how to talk to customers."
• "Very rude staff behaviour I ask on till the price of stuff because there was no cleared price but guy did not reply."

Store Layout & Stock

Pros:

• "I quite like Asda because the store seems very clean, and it's nice to browse through the homeware department."
• "This store is always well stocked and the staff are friendly."
• "It is a big store and you get almost everything be it chicken, fish, meat, veggies, spices."
• "There is a great selection of everything! Food, clothes, baby clothes, home decor, gift products, alcoholic beverages, medications, gift cards, kitchen supplies, garden equipment…"
• "Store located at the centre of Hounslow High Street. Will get almost all the items under one umbrella, fruits, vegetables, meats, frozen, dress, pastries, frozen, etc etc at a reasonable rates."
• "The shelves are consistently well-stocked."
• "This store has everything to suit your everyday needs."

Cons:

• "Only issue is stock is often low in some sections (esp. milk/bread), even mid-morning on a Saturday when it is likely to be busy, so some trips feel wasted."
• "This Asda is very run down like the rest of hounslow but it is good for halal food but has not got all the essentials and understocked."
• "After busy Saturday evening the store has almost everything empty from the shelves."
• "The store changes around very often so you will probably not be able to find what you're looking for."
• "The shelves are permanently half empty."
• "Key items not in stock."
• "Empty shelves food everywhere and clothes on the floor, sticky floors bad odours plenty of out of date items."

Pricing & Checkout

Pros:

• "The groceries are not that expensive either, so it can be a great place to go for quick buys."
• "Satisfied with the quality and price is affordable."
• "Most of the products are well priced."
• "Prices are very affordable."
• "All in all a good place for your day to day needs at reasonable price."
• "The store's diverse product range ensures that our grocery shopping list is met with success every time."
• "its an asda with plenty of choice, the underground carpark has a pay station which is free if you spend £5."

Cons:

• "this place is rubbish they display one price then when u get to the counter its another price."
• "Displays one price and charges another, not on one occasion but multiple times."
• "Worst arrangement ever, first thing you bump into when you enter are diapers, products mixed, ready meals after the line of registers."
• "The few check outs open mostly 2 have massive queues. The self check out are same."
• "Long Queues."
• "Just that the billing counters are tooooo busy that on peak times or weekends, you will have to spend sometime in the queue for sure."
• "The opening timings for Sunday is 10:30am.I have done my purchasing, went to the till and told that the checkout will open at 11:00."

Facilities & Services

Pros:

• "The underground parking is excellent."
• "Each area is carefully cordoned off to minimise inconvenience for customers."
• "There is also a car wash in the underground parking with reasonable price."
• "Self billing facility is available."
• "For last minute cake order for birthday or any other celebration 'Cake box' really help."
• "They have a car park underneath which gives you access to the store via escalator or lift."
• "One of the standout benefits is the free two-hour parking in the underground car park."

Cons:

• "Security staff are aggressively following people around the store."
• "The ladies toilets this afternoon at about 3.30 were possibly the worst toilets I have ever encountered in my entire life anywhere!!"
• "Toilet in awful condition, seems like not much cleaning going on there."
• "Terrible security training at this store. They make you feel like you are a thief."
• "You always have to queue to validate your parking ticket."
• "Car park claims to be free but it's really not unless you purchase more than £50."
• "There is no receipt being printed from self counters as Auto."