Address: Beaumont Rd, Banbury, OX16 1RH, United Kingdom
Phone: +441295755400
Rating: 4.5
based on 142 reviews.
Customer Service
Pros:
"Eden motors Banbury is what great customer service should be."
"The team is amazing on the phone."
"Everyone was so helpful."
"Incredibly patient and friendly."
"The staff have been professional, friendly and so helpful throughout the time I've been waiting for my car."
"We had a great customer experience at Eden Vauxhall Banbury."
"I can't fault the service I received at Banbury Eden today."
Cons:
"Customer service is rude and unprofessional."
"This so called 'Brad' never got back to me and i tried ringing a further 3 times to ask what was going on."
"Unprofessional and unreliable service in my opinion."
"Agreed and went down too store at a time specified to be told the buyer had gone home and they would ring me too re book never did."
"Once the deposit was taken, I feel that there was no longer any interest from Katie."
"I have never had such terrible service all round as I’ve had from Eden Motor Group."
"Would never ever recommend anyone going into Banbury Eden vauxhall to buy a car, Customer service is rude and unprofessional."
Vehicle Purchase & Trade-In
Pros:
"Absolutely love my new Mokka."
"Found a vx line Corsa on network q with help from sales they got the car for me very much appreciated."
"The finance on the car i traded in was settled 10 days after buying my new car."
"Very good deal p/x etc. by Harry and test drive (very relaxed)/paper work by Rais."
"Our sales person Rais had good knowledge of the vehicle we were looking to purchase and helped make buying my daughter's car simple and easy."
"We were able to do a test drive straightaway and sealed a good deal by the end of the evening."
"We found the operation very professional. Our salesman was very helpful and, even though they did not have what we were looking for, he put in a lot of effort to find what we wanted from elsewhere."
Cons:
"Don't even bother with this company if your thinking of buying a car from this so called car company, such a bad experience would not recommend to anyone."
"The vehicle broke down shortly after purchase, and even after engine and gearbox replacements, it broke down again!"
"This part exchange process has reaffirmed my exceptionally low lack of trust in car salesmen."
"10 weeks and the car still hasn't been repaired and since been damaged."
"I was told the car can't be purchased by them due to a corporate national purchasing ban."
"I’ve emailed countless times about my v5 with no reply and a return of my deposit still with no reply."
"Save yourself the disappointment and look elsewhere for a reliable option."
Staff & Sales Team
Pros:
"Richard a special man, a professional in everything he does, he had a special patience to explain absolutely everything to us."
"Robyn... was very knowledgeable and talked me through everything about the car."
"Luke was very attentive and helpful looking at the options that could fit my budget."
"Nothing but excellent service, my wife and I have been pleasantly surprised by the quality of the salesmanship, not pushy at any stage."
"Fantastic team especially Richard who found me my perfect car 😊."
"Offered me a good deal and always kept me in the loop."
"Absolutely amazing sales team!."
Cons:
"I was told my cambelt was perishing so needed replacing... they told me it was a 7 hour job, hence the quote for £1500."
"This so called 'Brad' never got back to me and i tried ringing a further 3 times to ask what was going on."
"We are now 4 months down the line a handful of terrible excuses and the door is not fixed."
"I would avoid if you want a decent service."
"I found all the staff I came in contact with both very friendly and helpful especially Katie."
"Went in on Saturday afternoon to drop off my car for 400 pounds worth of work which was being done on Monday morning. Stood in the showroom for twenty minutes and was completely ignored by staff."
"I have never had such terrible service all round as I’ve had from Eden Motor Group."