Crabwall Manor Hotel & Spa - managed by Legacy Hotels and Resorts Reviews Summary

Staff Service

Pros:

• "The staff was very friendly, and greeted always with a smile."
• "Staff were great, treated us like valued guests and provided good information."
• "The staff were lovely and welcoming, the room was really big and the bed was so comfy!!!"
• "The staff at this hotel were amazing, they couldn't do enough for her and her guests."
• "The staff were very friendly and helpful."
• "All the staff we encountered were fantastic, friendly, attentive and extremely professional."
• "The staff were friendly and helpful nothing was too much trouble (thank you David and Christine)"

Cons:

• "The receptionist was not friendly."
• "What really let the hotel down were some staff."
• "We Came across a few rude staff members."
• "Staff are very rude."
• "Terrible management and poorly trained staff made this stay a nightmare."
• "The night clerk is also rude, abusive and unfriendly."
• "Service was slow and staff looked like they had been mugged."

Room Quality

Pros:

• "What a beautiful hotel, we had the pleasure of an overnight stay and afternoon tea."
• "The master suite we had was amazing, and was clean and tidy."
• "The rooms are spacious and beautifully clean."
• "We were given a lovely big room which wasn't very far from all of the facilities."
• "The rooms were lovely, the food was great and the grounds were absolutely beautiful!"
• "The room was bigger than expected and the bed very comfortable."
• "The room was well maintained and very clean."

Cons:

• "The bedroom was a bit disappointing. The flush on the toilet needed fixing but worked, and the grout was a little grubby."
• "When first entering the room we noticed the chair in the corner was covered in white stains..."
• "Black stains along silicone of the bath, paint flaking off the bathroom ceiling."
• "The room was very spacious but it was ridiculously hot and the shower was mouldy."
• "The skirting boards looked very gummy and covered in marks and stains."
• "The room was dark and dingy, it had one bedside light and one wall light the other wall light didn't work."
• "The room was a disappointment, wallpaper peeling off the window reveals, green/black staining on the rubber seal of showercreen."

Facilities

Pros:

• "The spar was good but could do with more seating around the pool as we were a party of 7 and at to share the loungers."
• "The swimming pool, jacuzzi and sauna and steam room such a bonus!"
• "Spa is lovely and relaxing, gym is clean and well equipped."
• "The Spa which is brilliant. Super swimming pool, hot jacuzzi, and red hot sauna."
• "This hotel is all about the Spa, excellent facilities, pool, sauna, steam room and boiling hot jacuzzi."
• "Swim facilities are great, pool is nice and warm."
• "Spa facilities are wonderful and clean."

Cons:

• "The hot food at breakfast was all in a small room with no ventilation which was humid and odourous, and the floor covering was sticky."
• "The corridor leading to the spa was filthy dirty, the floor was literally ground in mud."
• "The spa is a nice addition, but it is quite small and can be very loud as it is open to the public and can get crowded over the weekend."
• "The sauna temperature was turned up way too high, the wooden seats you couldn't sit on as they were were scalding hot."
• "Changing rooms/toilets could have done with more regular cleaning though as the women's sanitary bins were overflowing."
• "The gym is outdated and several machines need at least upholstery."
• "The spa unfortunately the swimming pool was having lots of issues and wasn't working during our stay."

Food Quality

Pros:

• "Food was exceptional and plenty of it."
• "The food was lovely and the desserts were a winner every day!"
• "Me and my girlfriend loved the food they served in the very peaceful dining room and it was a perfect end to a perfect day."
• "The food in the restaurant was very good and we would definitely recommend."
• "The food was delicious and was to our surprise very well-proportioned."
• "Food in the restaurant fantastic."
• "The food was amazing, the service was amazing as they couldn't help you more."

Cons:

• "The meal was not the best, chicken was very dry on the plus side the dessert was delicious."
• "The worst afternoon tea we've experienced, anywhere."
• "One slice of turkey, three roast potatoes, four small carrots and three yes three sprouts does constitute a main course or £19."
• "The steaks were very small and fatty."
• "The restaurant is a bit pricey for the quality of food they serve."
• "The restaurant (Jacobs Brasserie) was terrible. The evening menu had just 4 choices."
• "Food was not great, the breakfast and afternoon tea were particularly disappointing."